These help pages are for managers using WhenToWork.com online employee scheduling.
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W2W Help For Managers
- – Sort order of Positions
- “Navigate” to a New Schedule Week
- Add New Employees (Demo)
- Add Notes to the Weekly Schedule
- Add Your Employees
- Add Your Positions (Jobs)
- Additional Account Managers (Demo)
- Alternative Method To Edit Templates
- ANALYZE Shifts for Conflicts
- App for iOS (Demo)
- AUTOFILL – Automatic Assignments
- AutoFill – Automatic Scheduling
- Automatic Scheduling – Week to Week
- Before You Begin Scheduling
- Can W2W Create the Shifts?
- Categories & Shift Colors – (Optional)
- Close My Account – Cancel Subscription
- Concerns
- Control What Employees Can Do
- Create New Schedules
- Creating Your First Schedule (Demo)
- Deleting Employees (Demo)
- Double-booking (Demo)
- Editing Positions (Demo)
- Email / Texts & Notifications
- Email And Text Notifications (Demo)
- Email Schedules to Employees
- Employees – Viewing, Editing, Deleting
- Employees Signing In
- Enter Availability for the Staff
- Enter Previously Scheduled Week
- Export to Clipboard
- Floating Employees
- Geographic Access Restrictions?
- Have Employees Signed In?
- Home
- How To View & Disable Chrome Extensions
- IMPORT – Week or Template
- Importing Schedules (Templates)
- Make Changes (after Publishing)
- Manager How To (Employee Related Topics)
- Manager How To (Positions/Job Topics)
- Manager Interface Overview (Demo)
- Managing Optional Alert Dates (Demo)
- Messaging – Send to Group
- Messaging & Text Alerts
- Mobile W2W Apps
- Monthly Scheduling
- Multiple Accounts Linked in Group (Demo)
- Multiple Locations in One Account (Demo)
- Multiple Locations or Departments
- Multiple Usernames / Switch List (Demo)
- Notices & (Optional) Bulletin Board
- Overviews for Managers
- Pay Rates – Who can see them?
- Payments – Linking Accounts
- Payrates (Demo)
- Positions – Add New (Demo)
- Positions – Jobs, Groups & Locations
- Prefs – Let Emps View Only?
- PRINT Schedules – PDF / Printer
- Printing & Exporting
- Printouts – Reports – Exporting
- PUBLISH Your Schedule
- Publishing – Making Schedules Public
- Quick Future Schedules (Demo)
- Quick Overview
- Quick Schedule Changes
- Recently Deleted Shifts View (Demo)
- Refer A Friend
- Results Summary Auto Assign
- Results Summary Import
- Schedule Grid View (Bulk Edit) (Demo)
- Schedule Views & Layouts
- Send Reminders / Message Employees Working a Certain Date
- Sent message forwarding receipt confirmation
- Setting Optional Position Preferences (Skills) (Demo)
- Setting Up Multiple Locations (Demo)
- SETTINGS for Managers/Employees
- Setup Steps
- Shift History – Per Shift & Export Report
- Shift notes just for Managers?
- Simple Scheduling
- Special Scheduling Needs & Scenarios
- Special Scheduling Situations
- Support – Suggestions
- Time Off & Cannot Work Times
- Time Off Report Date Range
- Track Attendance Sick, Tardy & No Show (Demo)
- Tracking & Reports
- Tradeboard – (Optional)
- Trial Tips – Help & How To’s
- Troubleshooting – Problems – Tips
- Upload documents to W2W?
- Upload Employees from a CSV File
- Uploading File of Employees (Demo)
- View Schedules Without Login – Read Only
- Viewing / Editing Schedules
- W2W “Must See” Features
- W2W Newest Features Added
- WhenToWork, Inc W9
- Your First Schedule
- – Chart of Functions for Each
- – Daily/Monthly Schedules
- – One Account, Multiple Locations
- AUTOFILL – How it Works
- CATEGORIES – Why Use?
- Contact Customer Support
- EMPLOYEES – Let Them Sign In?
- EMPLOYEES – List (grid tips)
- MESSAGING – How it Works
- Mobile Version Tips
- POSITIONS – defined
- Pricing – Rates – Fees
- Privacy – Security
- PUBLISH – Why Publish?
- SCHEDULES – Edit/Copy
- SETTINGS > Co & User Information
- The 13 Schedule Views
- TIME OFF – Manager-Entered
- TRADEBOARD – How it Works
- Ways to Communicate
- Why Can’t I Sign In?
- Your Company Bulletin Board
- – Add Category
- – Custom Reports
- – Partial Day Time Off- Repeating
- – Require Manager Approval
- – Send Message to ‘Everyone’
- – Separate Accounts Linked for Billing
- Add Position
- Android App
- By Employee View – DRAG/DROP
- Calendar Daily View
- Create / Print Invoice?
- Customize “Employee” Label
- EMPLOYEE EMAIL – Not Required
- Employee Home Page Notice
- Employee Positions Grid
- Everyone has a Unique Username
- Grids Not Appearing in IE
- No Employees Assigned?
- Publish Open Schedule
- Retrieve Username/Password Automatically
- Save a Week Template
- Send Sign In Instructions (Demo)
- VPAT – Section 508 Accessibility
- – “At Will” Trades, Drops, Pickups
- – Daily Sign In Sheet
- – Edit Category
- – Notifications Sent to Employees
- – Save Messages
- – Time Off & Overnight Shifts
- – View Employee Details
- AutoFill by “Priority Group”
- Calendar Weekly View
- Create Day Template
- Edit Position
- Editing Employees (Demo)
- Employee Sees Manager Interface?
- Event Scheduling
- Making Suggestions
- Menus Not Working
- Paying Online
- Schedule Grid View (Bulk Edit)
- Send or Print Sign In Instructions
- SETTINGS > My Notifications
- Signing In with Blackberry
- Unpublish – Retract Schedule
- – Add Employee
- – Add Employee Email
- – Approve & Keep Overlapping Shift
- – Delete Messages
- – Print Time Sheets
- – View Employee Tradeboard
- AutoFill by “Seniority” (Hire Date)
- Calendar Monthly View
- Changes (after Publishing)
- Delete Category
- Delete Position
- EMPLOYEES – Set Permissions
- Import Into Week or Day
- Payment without login
- Recently Deleted Shifts
- Rotational Schedules
- Stop Username/Password From Filling In
- Using HTML Code / Adding Links
- Windows & All Other Smartphones
- Work Time Preferences
- – Auto Forward Messages to Email
- – Edit Employee Email
- – Employee Requests
- – Problems – Page Breaks, Colors
- – Revert Employee Upload
- – Set Shifts to Categories
- – Track & Approve Pending Trades
- “Undo” Import
- A and B Weekend Rotations
- Add Map or Link to Shift
- AutoFill Certain Positions Separately
- By Position Daily & Weekly View
- MANAGERS – Add/Edit
- Preventing or Missing Messages
- Restore Deleted Position
- SAML Compliant?
- SHIFTS – Click to Edit/Delete/Clone
- Your Total Number of Employees
- – Add Shifts Using Categories
- – Delete Employee Email
- – Edit & Set Manager Permissions
- – Edit A Schedule Template
- – Edit Employee Information
- – List Page
- – Set up email “Reply To”
- – Track Trades
- Assign Employee Before AutoFill
- EXPORT – Employee Details
- IP Checking Security Feature
- Nothing Happens When I Click…
- Publish Part of Schedule?
- Replacements – Who’s Available
- Seasonal Companies
- Set Each Employee’s Positions (Jobs)
- Sortable List Daily & Weekly View
- Upgrade to Higher Paid Level
- What do Employees see?
- – “Bulk Edit” Employees
- – Change/Delete Time Off Request
- – Edit Manager Emails & Notices
- – Email Marked “Invalid”
- – Export Schedules & Data
- – Import One Position/Category
- – Pickup Request History
- – Selectively AutoFill with Categories
- – Sending Message Attachments
- Add Shifts
- Can I Get a Personal Demo?
- Category Chart View
- Let Employees Add / Edit Shifts
- Location-Specific Positions
- Prevent AutoFill of Employee
- Publish only certain employees?
- Upgrade if Exceeding Paid Level
- Window Blocked – Beeping
- – Block Time Off Dates
- – Custom Employee Fields
- – Delete a Scheduling Manager
- – Email Marked “None”
- – Export Shift Data to Other Programs
- – Let Employees View Categories
- Color Code Positions?
- Delete Shifts
- Employees Not Seeing schedules?
- Evenly Distribute “Special Shifts”
- Import a Day/Week from Future
- In-Out Time Chart View
- No Employees Listed as Available
- Other Languages
- Publish Automatically?
- Send an URGENT TEXT ALERT
- SETTINGS > Billing – Create Invoice
- Who Picked up Shift First?
- – Coloring Shifts
- – Email Manager Sign In Instructions
- – Export to Google Calendar
- – Not Receiving Emails
- – Pay Rates
- – Using ‘Shifts’ for Time Off
- Automatic Shift Reminders
- Buttons Missing (Import, etc.)
- Delete a Template
- Edit / Delete Multiple Shifts
- Graphical Daily & Weekly View
- Ignore Employee Preferences
- POSITION GROUP – Create
- SETTINGS > Billing – Pay by Check
- Trades Not Showing Up
- View Employee Help Pages
- – Alert Dates
- – Category Default Colors
- – Google Export – Just My Shifts
- – Let Employees See All Time Off
- – Managers Who are Also Employees
- – Text Messages
- Blue Screen – Pages Not Updating
- Create Linked Account – Bill Together
- Delete / Unassign Multiple Shifts
- Edit Position Group
- Let employees message multiple
- Minimum Time Off Between Shifts
- Multi-Shift Edit Daily & Weekly View
- Tradeboard Shifts Missing
- – Add Employee Text Address
- – Create CATEGORY GROUPS
- – Google Export Trouble
- – Main Manager (About / Change)
- – Send Alert Date Reminders
- – Trades are Cleared When…
- Availability / Coverage Daily View
- Browser Issues – Spyware/Adware
- Can I read employee messages?
- Change Position of Shift
- Delete Position Group
- Differentiate types of Time Off?
- Minimum Hours Per Week
- What Happens If My Account Expires?
- – Edit Work Time Preferences
- – Google – Sync Multiple Accounts
- – Restrict Managers to Certain Employees
- Add Lunch or Breaks
- Cancel Linked Account
- Cannot Work vs Time Off
- Client Information
- Employees getting lots of changes
- How Position Groups Can Be Used
- Let Employees Pick Up Open Shifts
- Statistics WEEKLY View
- Track shift change notifications
- Why is Employee Over Max Hours?
- – Delete Availability/Preferences
- – Export to Outlook
- – Manager Receiving Email but no Message
- How far in advance can I schedule?
- Position Preferences – Skills
- Set Cannot Work Times
- Shift Start & End Time
- Statistics DAILY View
- Text Messages To Me
- Trade / Pick Up Part of Shift
- What is a Group Administrator?
- Workaround Adding Employee Photo
- – Export to (VCAL) Employees
- – Track Preference Changes
- Change Your Own Username or Password
- Cut Off Time for Trades or Pickups
- Find Time Off Request Timestamp
- How far back are schedules saved?
- MAC troubleshooting
- Set Paid Hours of Shifts – Breaks
- Statistics MONTHLY View
- Stop Notices to Unscheduled Employees
- What Happens When I Pay?
- – Set FUTURE Repeating Preferences
- – Sync to iPhone Calendar
- Can I stop notifications?
- Doublebook – Overlapping Shifts
- How do I save my data?
- Managers can be signed in at once?
- Non-Profit 501(c)3 Pricing?
- Safari Mac Download Trouble
- SCHEDULE OPTIONS – Locations
- Trade Approval Comments?
- Why preferences not showing?
- – Sort Order of Employees
- Change Layout – Font, etc.
- Create same shifts every week?
- Dates are Wrong in Excel Export
- Employee with Tradeboard trouble?
- List of Employee Emails
- Remove or replace a manager
- Repeat Shifts Over Multiple Weeks
- Sign In Sheet – Multiple Days
- Time Off Report – Exclude Weekends
- – View Employees Not Scheduled
- Change Start Date
- Clear (Unassign Multiple Shifts)
- Does W2W Provide Training?
- Limit to Number of Time Offs?
- Split Shifts – Multiple Shifts Per Day?
- Track Late, Absences, Called Out, etc.
- Unfilled open shifts on Tradeboard?
- – Sign Into Employee’s View
- Filter the View/Printout
- How Do Employees Request Time Off?
- Links Not Working?
- Manually Assign Employees
- Payroll Estimate Report
- What are Priority Groups?
- – Change Employee Login
- Filter to Show Pinned Employees
- How to schedule monthly / biweeky?
- IE Compatibility Mode
- Shifts missing?
- Time Off – Change Decision
- Timeclock
- – Stop Employee Having Access
- How Can a Manager Request Time Off?
- Max Hours / Shift Set Defaults?
- Maximum Shift Length
- Show Holidays – Days Closed
- Split Shifts – Multiple Shifts Per Day
- What do exports look like?
- – Suspend Employee – Stop Login
- Employees Can’t See Trades in App
- Find – Grid Search
- See open unassigned shifts
- Send Individuals Schedules
- Track Accrued Vacation Time?
- – Delete or Deactivate an Employee
- Add Shift – Set Default Position
- Locate Imported Template Name
- Overtime Hours
- Time Off Missing?
- – View Deleted Employee
- Employee Names Missing
- Employee Trouble Signing In
- Repeat shifts for # weeks?
- Search for Shifts
- – Restore a Deleted Employee
- Add Multiple Employees To One Shift?
- History – Track Changes
- Show Time Off on Schedule
- Text Validation Code Not Received
- – Move Data Between Accounts
- Repeating Assignments
- SCHEDULES – Add Meetings / Daily Notes
- Tasks During Shifts?
- Total Hours are Wrong
- – Date Preferences Last Changed
- Automatic Notifications Sent
- Hide Certain Employees
- One Username, Multiple Accounts?
- – Differentiate groups
- Hide Days of the Week?
- How To Do Rotations
- Add Employee Numbers
- Delete a Schedule Week
- Time Display AM/PM or 24 Hour
- Yearly Schedule View Statistics?
- API Access?
- Let Employees Set Prefs / Cannot Work
- Position Exclusion
- Show to Third Party
- Employee Can’t See Open Shifts
- Employee Cannot See Schedule
- Student class times not available?
- Who’s On Now / Later
- Color code employees?
- Hide Shift Times
- Track Schedule History (Publish, Import, AutoFill)
- Track Who’s Seen Schedules
- View Multiple Accounts Together
- All employees see others’ phone?
- Multiple Usernames / Switch List
- Why “Cannot Work” is Not Saving?
- Can I Resend a Notification?
- Can I track employees?
- Can W2W Integrate With Others?
- What happens if delete employee?
- Can Employees Confirm Shifts?
- Set Employee Termination Date?
- Hide Staff List from Employees
- Remove My Logo
- Set Employees to Not See Full Schedule
- Why am I Seeing Last Month?
- Max Number of Employees?
- Slow System Speed?
- Independent Contractors
- Report / Print Preferences