All customers will be upgraded to the Pro Plan at the time of their next renewal, and any customer who would like to move to the Pro Plan prior to renewal can contact their CSM team for assistance (contact information on your Settings>Billing page.
Advanced Features Included:
Messages Automatically Retained
W2W messages for all users in the account are automatically retained beginning with Pro plan start date (so they are not auto-purged after 30 days as unsaved messages normally are) (beginning with start of Pro plan subscription) More…
Recent Employee Site Access Logins
List of user logins on the employee details History page for the last 14 days that includes login dates and times, and whether they signed into the desktop, iOS or Android app and also if they signed out. More…
Group Subscription Option
Group subscriptions allow multiple separate accounts to be created and linked (for billing purposes only), where one payment covers the combined total employees in all accounts. More…
Pro Plan subscribers receive priority customer support and the W2W support team is available by email any time.
Pro Plan Pricing is based on the employee level and duration of payment you choose. Check your Settings> Payments page for the subscription and upgrade pricing for your particular subscription.