We continually update WhenToWork with new features suggested by our users. We welcome all suggestions and ideas for improving our service. Suggestions can be sent by clicking the “Contact WhenToWork” link at the bottom of most pages of your account or emailing feedback@when2work.com.
W2W Help For Managers
- – AutoFill Monthly or Longer Period?
- – Daily Sign in With Health Questions?
- – Export / Copy Template to Use in Other Acct
- – Sort order of Positions
- – Time off Rolling Block
- “Bulk Delete” Employees
- “Navigate” to a New Schedule Week
- “Undo” AutoFill
- 2 Week Pay Period
- 2 Week Statistics View – (compare target hours)
- Access to Other Linked Accounts
- Add Multiple Locations or Departments
- Add New Employees (Demo)
- Add Notes to the Weekly Schedule
- Add Your Employees
- Add Your Positions (Jobs)
- Adding Job Codes for Third Party Program Exports
- Additional Account Managers (Demo)
- Alphabetical Sorting
- Alternative Method To Edit Templates
- ANALYZE Shifts for Conflicts
- App for iOS (Demo)
- Assign multiple people per shift?
- Assign shifts to same employee week after week (classes etc)
- Auto Refresh of Pages?
- AUTOFILL – Automatic Assignments
- AutoFill consecutive, back-to-back shifts?
- Automatic Scheduling – Week to Week
- Block employee shift changes for time period
- Budgeting – Forecasting
- Bulk Edit Time Off?
- Can Employees Pick Up Overlapping Shifts?
- Can Exports be Automated?
- Can I pin a bulletin so it always shows?
- Can I set up message auto-reply?
- Can I set up my pay period?
- Can manager post shift on Tradeboard?
- Can shifts be linked?
- Can W2W Create the Shifts?
- Change a Shift’s Day
- Checks for Potential Conflicts
- Close My Account – Cancel Subscription
- Control What Employees Can Do
- Control Who Is Notified When Publish
- Convert time decimals to minutes?
- Create New Schedules
- Create Schedule Template using Template Editor
- Creating Your First Schedule (Demo)
- Default Send Notifications Checkbox On or Off
- Deleting Employees (Demo)
- Denied Time Off
- Designate Full Time / Part Time Employees
- Display Schedule on TV – Large Screen
- Display Week Number?
- Double-booking (Demo)
- Editing Positions (Demo)
- Email And Text Notifications (Demo)
- Email Schedules to Employees
- Email Trouble? Whitelist WhenToWork
- Employee Notifications – Publishing and Partial Publishing
- Employees ‘Read Only’ Unpublished?
- Employees scheduled in multiple accounts?
- Enter Availability for the Staff
- Errors “Unexpected result” – “Please Wait” – “Sending” Not Saving
- Export to Clipboard
- Find / Retrieve Old Messages
- Find Employee Last Day Worked
- Floating Employees
- Geographic Access Restrictions – EU?
- Have Employees Signed In?
- HIPAA compliant?
- Home
- Hourly Totals – Show Coverage
- How do I copy and paste shifts?
- How To View & Disable Chrome Extensions
- IMPORT – Bring in Week or Template
- In-app Push Notifications
- Incoming Texts Not “Grouping”
- Initial Setup – Enter Previously Scheduled Week
- Introduction – Overview
- iOS App
- iPad Tips
- Make Changes (after Publishing)
- Manager Interface Overview (Demo)
- Managing Optional Alert Dates (Demo)
- Messaging – Send to Group
- Monthly Scheduling
- More than one Main Manager?
- Multiple Accounts Linked in Group (Demo)
- Multiple Locations in One Account (Demo)
- Multiple Usernames / Switch List (Demo)
- My Preferred Schedule View
- No shifts uploaded from CSV file?
- Partial Publish a Week – Publish only certain positions
- Pay Rates – Who can see them?
- Payrates (Demo)
- Positions – Add New (Demo)
- Preference Templates – Copying Prefs Between Employees
- Prefs – Let Emps View Only?
- Print / Export Employee Comment Fields
- PRINT Schedules – PDF / Printer
- Printing & Exporting
- PUBLISH – Why Publish a Schedule Week?
- Publish Multiple Weeks
- PUBLISH Your Schedule
- Quick Future Schedules (Demo)
- Quick Overview
- Quick Schedule Changes
- Recent Tradeboard Posts
- Recently Deleted Shifts View (Demo)
- Refer A Friend
- Reports > Standard Reports
- Reports > Third Party Software Exports
- Results Summary Auto Assign
- Results Summary Import
- Schedule Grid View (Bulk Edit) (Demo)
- Send Reminders / Message Employees Working a Certain Date
- Sent message forwarding receipt confirmation
- Setting Optional Position Preferences (Skills) (Demo)
- Setting Time Zone
- Setting Up Multiple Locations (Demo)
- Setup Steps
- Shift Descriptions (optional)
- Shift History – Per Shift & Export Report
- Shift notes just for Managers?
- Shifts / Positions Purple Dot or Underline?
- Show Manager Phone #, contact info on Staff List?
- Signing Out of App
- Simple Scheduling
- Special Scheduling Needs & Scenarios
- Stop New Open Shift Notices when Editing Shifts?
- Stop Notifications
- Template – Print
- Templates – About
- Time Off Not Printing on Schedule
- Time Off Report Date Range
- Track Attendance Sick, Tardy & No Show (Demo)
- Tracking & Reports
- Trial Tips – Help & How To’s
- Types of Notifications – Communications
- Unassign a Shift
- Upload documents to W2W?
- Upload Employees from a CSV File
- Uploading File of Employees (Demo)
- Uploading Shifts From CSV File
- View Employee Comment Field on Schedule
- View Multiple Weeks Schedules
- View Schedules Without Login – Read Only
- W2W “Must See” Features
- W2W Newest Features
- What is a shift in W2W?
- WhenToWork, Inc W9
- Who Can Publish?
- Why Is Position Not Adding or Alphabetical?
- – Chart of Functions for Each
- – Daily/Monthly Schedules
- – One Account, Multiple Locations
- AUTOFILL – How it Works
- CATEGORIES – Why Use?
- Contact Customer Support
- EMPLOYEES – Let Them Sign In?
- EMPLOYEES – List (grid tips)
- MESSAGING – How it Works
- Mobile Version Tips
- POSITIONS – defined
- Pricing – Rates – Fees
- Privacy – Security
- SCHEDULES – Edit / Copy
- SETTINGS > Co & User Info / Upload Logo
- The 13 Schedule Views
- TIME OFF – Manager-Entered
- TRADEBOARD – How it Works
- Ways to Communicate
- Why Can’t I Sign In?
- Your Company Bulletin Board
- – Add Category
- – Partial Day Time Off- Repeating
- – REPORTS – Custom Reports
- – Require Manager Approval
- – Send Message to ‘Everyone’
- – Separate Accounts Linked for Billing
- Add New Position
- Android App
- By Employee View – DRAG/DROP – Move, Clone
- Calendar Daily View
- Create / Print Invoice?
- Create/Save a Week Template
- Customize “Employee” Label
- EMPLOYEE EMAIL – Not Required
- Employee Home Page Notice
- Employee Positions Grid
- Everyone has a Unique Username
- Grids Not Appearing in IE
- No Employees Assigned?
- Publish an Open Schedule
- Retrieve Username/Password Automatically
- Send Sign In Instructions (Demo)
- VPAT – Section 508 Accessibility
- – “At Will” Trades, Drops, Pickups
- – Daily Sign In Sheet
- – Edit Category
- – Notifications Sent to Employees
- – Save Messages
- – Time Off & Overnight Shifts
- – View Employee Details
- AutoFill by “Priority Group”
- Calendar Weekly View
- Create Day Template
- Edit Position
- Editing Employees (Demo)
- Employee Sees Manager Interface?
- Event Scheduling
- Making Suggestions
- Menus Not Working
- Paying Online
- Schedule Grid View (Bulk Edit Shifts)
- Send or Print Sign In Instructions
- SETTINGS > My Notifications
- Signing In with Blackberry
- Unpublish – Retract Schedule
- – Add Employee Email
- – Add New Employee
- – Approve & Keep Overlapping Shift
- – Delete Messages
- – Print Time Sheets
- – View Employee Tradeboard
- AutoFill by “Seniority” (Hire Date)
- Calendar Monthly View
- Changes (after Publishing)
- Delete Category
- Delete Position – Hide Position
- EMPLOYEES – Set Permissions
- Import Into Week or Day
- Payment without login
- Recently Deleted Shifts – View / Restore
- Rotational Schedules
- Stop Username/Password From Filling In
- Using HTML Code / Adding Links
- Windows & All Other Smartphones
- Work Time Preferences -Viewing / Setting Availability
- – Approve / Deny Time Off Requests
- – Auto Forward Messages to Email
- – Edit Employee Email
- – Problems – Page Breaks, Colors, Landscape
- – Revert Employee Upload
- – Set Shifts to Categories
- – Track & Approve Pending Trades
- “Undo” Import
- A and B Weekend Rotations
- Add Map or Link to Shift
- AutoFill Certain Positions Separately
- By Position Daily & Weekly View
- MANAGERS – Add / Edit
- Preventing or Missing Messages
- Restore Deleted Position
- SAML Compliant?
- SHIFTS – Click to Edit, Assign, Unassign, Clone, Delete
- Your Total Number of Employees
- – Add Shifts Using Categories
- – Delete Employee Email
- – Edit / View A Schedule Template
- – Edit & Set Manager Permissions
- – Edit Employee Information
- – Time Off List Page
- – Track Trades (Report / Log)
- Assign Employee Manually (Before AutoFill)
- EXPORT – Employee Details
- IP Checking Security Feature
- Nothing Happens When I Click…
- Publish Part of Schedule?
- Replacements – Assign Employee – Who’s Available
- Seasonal Companies
- Set Each Employee’s Positions (Jobs)
- Set up email “Reply To”
- Sortable List Daily & Weekly View
- Upgrade to Higher Paid Level
- What do Employees see?
- – “Bulk Edit” Employees
- – Change/Delete Time Off Request
- – Email Marked “Invalid”
- – Export Schedules & Data
- – Import One Position/Category
- – Pickup Request History
- – Selectively AutoFill with Categories
- – Sending Message Attachments – Files, Photos?
- – Set Up Manager Emails & Notifications
- ADD SHIFTS – Assigned or Unassigned
- Can I Get a Personal Demo?
- Category Chart View
- Let Employees Add / Edit Shifts
- Location-Specific Positions
- Popup Window Blocked – Beeping
- Prevent AutoFill of Employee
- Publish only certain employees?
- Upgrade if Exceeding Paid Level
- – Block Time Off Dates
- – Custom Employee Fields
- – Delete a Scheduling Manager
- – Email Marked “None”
- – Export Shift Data to Other Programs
- – Let Employees View Categories
- Color Code Positions?
- Delete Shifts
- Employees Not Seeing Schedules?
- Evenly Distribute “Special Shifts”
- Import a Day/Week from Future
- In-Out Time Chart View
- No Employees Listed as Available
- Other Languages
- Publish Automatically?
- Send an URGENT ALERT
- SETTINGS > Billing – Create Invoice
- Who Picked up Shift First?
- – Coloring Shifts
- – Email Manager Sign In Instructions
- – Export to Google Calendar
- – Not Receiving Emails
- – Pay Rates
- – Using ‘Shifts’ for Time Off – Called Off
- Automatic Shift Reminders
- Buttons Missing (Import, AutoFill, Publish etc.)
- Delete a Template
- Edit / Delete Multiple Shifts
- Graphical Daily & Weekly View
- Ignore Employee Preferences
- POSITION GROUP – Create
- SETTINGS > Billing – Pay by Check
- Trades Not Showing Up
- View Employee Help Pages
- – Alert Dates (Certification tracking)
- – Category Default Shift Colors
- – Google Export – Just My Shifts
- – Let Employees See All Time Off
- – Managers Who are Also Employees – Show on Schedule
- – Text Messages
- Blue Screen – Pages Not Updating
- Create Linked Account – Bill Together
- Delete / Unassign Multiple Shifts
- Edit Position Group – Add or Remove Position
- Let employees message multiple
- Minimum Time Off Between Shifts
- Multi-Shift Edit Daily & Weekly View
- Tradeboard Shifts Missing
- – Create CATEGORY GROUPS
- – Google Export Trouble
- – Main Manager (About / Change)
- – Send Alert Date Reminders
- – Trades are Cleared When…
- Add Employee Text Address
- Availability / Coverage Daily View
- Browser Issues – Malware/Adware
- Can I read employee messages?
- Change Position of Shift
- Delete Position Group
- Differentiate types of Time Off?
- Minimum Hours Per Week
- What Happens If My Account Expires?
- – Edit Employee Work Time Preferences
- – Google – Sync Multiple Accounts
- – Restrict Managers to Certain Employees
- Add Lunch or Breaks
- Cancel Linked Account
- Cannot Work vs Time Off
- Client Information
- Employees getting lots of changes
- How Position Groups Can Be Used
- Let Employees Pick Up Open Shifts
- Statistics WEEKLY View
- Track shift change notifications
- Why is Employee Over Max Hours?
- – Bulk Edit or Clear / Delete Availability / Preferences
- – Export – Sync to Outlook Calendar
- – Manager Receiving Email but no Message
- How far in advance can I schedule?
- Position Preferences – Skills
- Set Cannot Work Times
- Shift Start & End Time
- Statistics DAILY View
- Text Messages To Me – find your text address
- Trade / Pick Up Part of Shift
- What is a Group Administrator?
- Workaround Adding Employee Photo
- – Export to (VCAL) Employees
- – Track Preference Changes
- Change My Username or Password
- Cut Off Time for Trades or Pickups
- Find Time Off Request Timestamp
- How far back are schedules saved?
- MAC troubleshooting
- Paid Hours of Shifts – Breaks – Auto Calc
- Statistics MONTHLY View
- Stop Notices to Unscheduled Employees
- What Happens When I Pay?
- – Set FUTURE Repeating Preferences
- – Sync to iPhone Calendar
- Can I stop notifications?
- Doublebook – Overlapping Shifts
- How do I save my data?
- Managers can be signed in at once?
- Non-Profit 501(c)3 Pricing?
- Safari Mac Download Trouble
- SCHEDULE OPTIONS – Locations
- Trade Approval Comments?
- Why preferences not showing?
- – Sort Order of Employees
- Change Layout – Font, Display Details etc.
- Create same shifts every week?
- Dates are Wrong in Excel Export
- Employee with Tradeboard trouble?
- List of Employee Emails
- Remove or replace a manager
- Repeat Shifts Over Multiple Weeks
- Sign In Sheet – Multiple Days
- Time Off Report – Exclude Weekends
- – View Employees Not Scheduled
- Change Schedule Week Start Day
- Clear (Unassign Multiple Shifts)
- Does W2W Provide Training?
- Limit to Number of Time Offs?
- Split Shifts – Multiple Shifts Per Day?
- Track Late, Absences, Called Out, etc.
- Unfilled open shifts on Tradeboard?
- – Sign Into Employee’s View
- Filter the View/Printout
- How Do Employees Request Time Off?
- Links Not Working?
- Manually Assign Employees
- Payroll Estimate Report
- What are Priority Groups?
- – Update Employee Username / Password
- How to schedule monthly / biweeky?
- IE Compatibility Mode
- Pinned Employees
- Shifts missing?
- Time Off – Change Decision
- Timeclock – Time Tracking
- – Stop Employee Having Access
- Holidays – Days Closed
- How Can a Manager Request Time Off?
- Max Hours / Shift Set Defaults?
- Maximum Shift Length
- Split Shifts – Multiple Shifts Per Day
- What do exports look like?
- – Suspend Employee – Stop Login
- Employees Can’t See Trades in App
- Find – Grid Search
- Send Individuals Schedules
- Track Accrued Vacation Time?
- Unassigned shifts – See, Filter, About, Hide, Delete
- – Delete Employees (or Deactivate)
- Add Shift – Set Default Position
- Locate Imported Template Name
- Overtime Hours
- Time Off Missing or Calendar Not Displaying?
- – View Deleted Employee Schedules & Details
- Employee Names Missing
- Employee Trouble Signing In
- Repeat shifts for # weeks?
- Search for / List Shifts
- – Restore a Deleted Employee
- Add Multiple Employees To One Shift?
- History – Track Changes Details
- Show Time Off on Schedule
- Text Validation Code Not Received
- – Move Shifts / Employees Between Accounts
- Repeating Assignments
- SCHEDULES – Add Meetings / Daily Notes
- Tasks During Shifts?
- Total Hours are Wrong
- – Date Preferences Last Changed
- Automatic Notifications Sent
- Hide Certain Employees
- One Username, Multiple Accounts?
- – Differentiate groups
- Hide Days of the Week?
- How To Do Rotations
- Add Employee Numbers
- Clear Assignments or Delete a Schedule Week
- Time Display AM/PM or 24 Hour Military Time
- Yearly Schedule View Statistics?
- API Access?
- Let Employees Set Prefs / Cannot Work
- Position Exclusion
- Show Schedules to Third Party
- Employee Can’t See Open Shifts to Pick Up?
- Employee Cannot See Schedule
- Student class times not available?
- Who’s On Now / Later
- Color code employees?
- Hide Shift Times – No Start End Times
- Track Schedule History (Publish, Import, AutoFill)
- Track Who’s Seen Schedules
- View Multiple Accounts Together
- All employees see others’ phone?
- Multiple Usernames / Switch List
- Why “Cannot Work” is Not Saving?
- Can I Resend a Notification?
- Can I track employees – see if seen or confirmed?
- Can W2W Integrate With Other Programs?
- What happens if delete employee?
- Can Employees Confirm Shifts?
- Set Employee Termination Date?
- Hide Staff List from Employees
- Remove My Logo
- Set Employees to Not See Full Schedule
- Why am I Seeing Last Month?
- Max Number of Employees?
- Slow System Speed?
- Independent Contractors
- Report / Print Emp Time Preferences