We continually update WhenToWork with new features suggested by our users. We welcome all suggestions and ideas for improving our service. Suggestions can be sent by clicking the “Contact WhenToWork” link at the bottom of most pages of your account or emailing feedback@when2work.com.
W2W Help For Managers
- – Sort order of Positions
- “Navigate” to a New Schedule Week
- Add New Employees (Demo)
- Add Notes to the Weekly Schedule
- Add Your Employees
- Add Your Positions (Jobs)
- Additional Account Managers (Demo)
- Alternative Method To Edit Templates
- ANALYZE Shifts for Conflicts
- App for iOS (Demo)
- AUTOFILL – Automatic Assignments
- AutoFill – Automatic Scheduling
- Automatic Scheduling – Week to Week
- Before You Begin Scheduling
- Can W2W Create the Shifts?
- Categories & Shift Colors – (Optional)
- Close My Account – Cancel Subscription
- Concerns
- Control What Employees Can Do
- Create New Schedules
- Creating Your First Schedule (Demo)
- Deleting Employees (Demo)
- Double-booking (Demo)
- Editing Positions (Demo)
- Email / Texts & Notifications
- Email And Text Notifications (Demo)
- Email Schedules to Employees
- Employees – Viewing, Editing, Deleting
- Employees Signing In
- Enter Availability for the Staff
- Enter Previously Scheduled Week
- Export to Clipboard
- Floating Employees
- Geographic Access Restrictions?
- Have Employees Signed In?
- Home
- How To View & Disable Chrome Extensions
- IMPORT – Week or Template
- Importing Schedules (Templates)
- Make Changes (after Publishing)
- Manager How To (Employee Related Topics)
- Manager How To (Positions/Job Topics)
- Manager Interface Overview (Demo)
- Managing Optional Alert Dates (Demo)
- Messaging – Send to Group
- Messaging & Text Alerts
- Mobile W2W Apps
- Monthly Scheduling
- Multiple Accounts Linked in Group (Demo)
- Multiple Locations in One Account (Demo)
- Multiple Locations or Departments
- Multiple Usernames / Switch List (Demo)
- Notices & (Optional) Bulletin Board
- Overviews for Managers
- Pay Rates – Who can see them?
- Payments – Linking Accounts
- Payrates (Demo)
- Positions – Add New (Demo)
- Positions – Jobs, Groups & Locations
- Prefs – Let Emps View Only?
- PRINT Schedules – PDF / Printer
- Printing & Exporting
- Printouts – Reports – Exporting
- PUBLISH Your Schedule
- Publishing – Making Schedules Public
- Quick Future Schedules (Demo)
- Quick Overview
- Quick Schedule Changes
- Recently Deleted Shifts View (Demo)
- Refer A Friend
- Results Summary Auto Assign
- Results Summary Import
- Schedule Grid View (Bulk Edit) (Demo)
- Schedule Views & Layouts
- Send Reminders / Message Employees Working a Certain Date
- Sent message forwarding receipt confirmation
- Setting Optional Position Preferences (Skills) (Demo)
- Setting Up Multiple Locations (Demo)
- SETTINGS for Managers/Employees
- Setup Steps
- Shift History – Per Shift & Export Report
- Shift notes just for Managers?
- Simple Scheduling
- Special Scheduling Needs & Scenarios
- Special Scheduling Situations
- Support – Suggestions
- Time Off & Cannot Work Times
- Time Off Report Date Range
- Track Attendance Sick, Tardy & No Show (Demo)
- Tracking & Reports
- Tradeboard – (Optional)
- Trial Tips – Help & How To’s
- Troubleshooting – Problems – Tips
- Upload documents to W2W?
- Upload Employees from a CSV File
- Uploading File of Employees (Demo)
- View Schedules Without Login – Read Only
- Viewing / Editing Schedules
- W2W “Must See” Features
- W2W Newest Features Added
- WhenToWork, Inc W9
- Your First Schedule
- – Chart of Functions for Each
- – Daily/Monthly Schedules
- – One Account, Multiple Locations
- AUTOFILL – How it Works
- CATEGORIES – Why Use?
- Contact Customer Support
- EMPLOYEES – Let Them Sign In?
- EMPLOYEES – List (grid tips)
- MESSAGING – How it Works
- Mobile Version Tips
- POSITIONS – defined
- Pricing – Rates – Fees
- Privacy – Security
- PUBLISH – Why Publish?
- SCHEDULES – Edit/Copy
- SETTINGS > Co & User Information
- The 13 Schedule Views
- TIME OFF – Manager-Entered
- TRADEBOARD – How it Works
- Ways to Communicate
- Why Can’t I Sign In?
- Your Company Bulletin Board
- – Add Category
- – Custom Reports
- – Partial Day Time Off- Repeating
- – Require Manager Approval
- – Send Message to ‘Everyone’
- – Separate Accounts Linked for Billing
- Add Position
- Android App
- By Employee View – DRAG/DROP
- Calendar Daily View
- Create / Print Invoice?
- Customize “Employee” Label
- EMPLOYEE EMAIL – Not Required
- Employee Home Page Notice
- Employee Positions Grid
- Everyone has a Unique Username
- Grids Not Appearing in IE
- No Employees Assigned?
- Publish Open Schedule
- Retrieve Username/Password Automatically
- Save a Week Template
- Send Sign In Instructions (Demo)
- VPAT – Section 508 Accessibility
- – “At Will” Trades, Drops, Pickups
- – Daily Sign In Sheet
- – Edit Category
- – Notifications Sent to Employees
- – Save Messages
- – Time Off & Overnight Shifts
- – View Employee Details
- AutoFill by “Priority Group”
- Calendar Weekly View
- Create Day Template
- Edit Position
- Editing Employees (Demo)
- Employee Sees Manager Interface?
- Event Scheduling
- Making Suggestions
- Menus Not Working
- Paying Online
- Schedule Grid View (Bulk Edit)
- Send or Print Sign In Instructions
- SETTINGS > My Notifications
- Signing In with Blackberry
- Unpublish – Retract Schedule
- – Add Employee
- – Add Employee Email
- – Approve & Keep Overlapping Shift
- – Delete Messages
- – Print Time Sheets
- – View Employee Tradeboard
- AutoFill by “Seniority” (Hire Date)
- Calendar Monthly View
- Changes (after Publishing)
- Delete Category
- Delete Position
- EMPLOYEES – Set Permissions
- Import Into Week or Day
- Payment without login
- Recently Deleted Shifts
- Rotational Schedules
- Stop Username/Password From Filling In
- Using HTML Code / Adding Links
- Windows & All Other Smartphones
- Work Time Preferences
- – Auto Forward Messages to Email
- – Edit Employee Email
- – Employee Requests
- – Problems – Page Breaks, Colors
- – Revert Employee Upload
- – Set Shifts to Categories
- – Track & Approve Pending Trades
- “Undo” Import
- A and B Weekend Rotations
- Add Map or Link to Shift
- AutoFill Certain Positions Separately
- By Position Daily & Weekly View
- MANAGERS – Add/Edit
- Preventing or Missing Messages
- Restore Deleted Position
- SAML Compliant?
- SHIFTS – Click to Edit/Delete/Clone
- Your Total Number of Employees
- – Add Shifts Using Categories
- – Delete Employee Email
- – Edit & Set Manager Permissions
- – Edit A Schedule Template
- – Edit Employee Information
- – List Page
- – Set up email “Reply To”
- – Track Trades
- Assign Employee Before AutoFill
- EXPORT – Employee Details
- IP Checking Security Feature
- Nothing Happens When I Click…
- Publish Part of Schedule?
- Replacements – Who’s Available
- Seasonal Companies
- Set Each Employee’s Positions (Jobs)
- Sortable List Daily & Weekly View
- Upgrade to Higher Paid Level
- What do Employees see?
- – “Bulk Edit” Employees
- – Change/Delete Time Off Request
- – Edit Manager Emails & Notices
- – Email Marked “Invalid”
- – Export Schedules & Data
- – Import One Position/Category
- – Pickup Request History
- – Selectively AutoFill with Categories
- – Sending Message Attachments
- Add Shifts
- Can I Get a Personal Demo?
- Category Chart View
- Let Employees Add / Edit Shifts
- Location-Specific Positions
- Prevent AutoFill of Employee
- Publish only certain employees?
- Upgrade if Exceeding Paid Level
- Window Blocked – Beeping
- – Block Time Off Dates
- – Custom Employee Fields
- – Delete a Scheduling Manager
- – Email Marked “None”
- – Export Shift Data to Other Programs
- – Let Employees View Categories
- Color Code Positions?
- Delete Shifts
- Employees Not Seeing schedules?
- Evenly Distribute “Special Shifts”
- Import a Day/Week from Future
- In-Out Time Chart View
- No Employees Listed as Available
- Other Languages
- Publish Automatically?
- Send an URGENT TEXT ALERT
- SETTINGS > Billing – Create Invoice
- Who Picked up Shift First?
- – Coloring Shifts
- – Email Manager Sign In Instructions
- – Export to Google Calendar
- – Not Receiving Emails
- – Pay Rates
- – Using ‘Shifts’ for Time Off
- Automatic Shift Reminders
- Buttons Missing (Import, etc.)
- Delete a Template
- Edit / Delete Multiple Shifts
- Graphical Daily & Weekly View
- Ignore Employee Preferences
- POSITION GROUP – Create
- SETTINGS > Billing – Pay by Check
- Trades Not Showing Up
- View Employee Help Pages
- – Alert Dates
- – Category Default Colors
- – Google Export – Just My Shifts
- – Let Employees See All Time Off
- – Managers Who are Also Employees
- – Text Messages
- Blue Screen – Pages Not Updating
- Create Linked Account – Bill Together
- Delete / Unassign Multiple Shifts
- Edit Position Group
- Let employees message multiple
- Minimum Time Off Between Shifts
- Multi-Shift Edit Daily & Weekly View
- Tradeboard Shifts Missing
- – Add Employee Text Address
- – Create CATEGORY GROUPS
- – Google Export Trouble
- – Main Manager (About / Change)
- – Send Alert Date Reminders
- – Trades are Cleared When…
- Availability / Coverage Daily View
- Browser Issues – Spyware/Adware
- Can I read employee messages?
- Change Position of Shift
- Delete Position Group
- Differentiate types of Time Off?
- Minimum Hours Per Week
- What Happens If My Account Expires?
- – Edit Work Time Preferences
- – Google – Sync Multiple Accounts
- – Restrict Managers to Certain Employees
- Add Lunch or Breaks
- Cancel Linked Account
- Cannot Work vs Time Off
- Client Information
- Employees getting lots of changes
- How Position Groups Can Be Used
- Let Employees Pick Up Open Shifts
- Statistics WEEKLY View
- Track shift change notifications
- Why is Employee Over Max Hours?
- – Delete Availability/Preferences
- – Export to Outlook
- – Manager Receiving Email but no Message
- How far in advance can I schedule?
- Position Preferences – Skills
- Set Cannot Work Times
- Shift Start & End Time
- Statistics DAILY View
- Text Messages To Me
- Trade / Pick Up Part of Shift
- What is a Group Administrator?
- Workaround Adding Employee Photo
- – Export to (VCAL) Employees
- – Track Preference Changes
- Change Your Own Username or Password
- Cut Off Time for Trades or Pickups
- Find Time Off Request Timestamp
- How far back are schedules saved?
- MAC troubleshooting
- Set Paid Hours of Shifts – Breaks
- Statistics MONTHLY View
- Stop Notices to Unscheduled Employees
- What Happens When I Pay?
- – Set FUTURE Repeating Preferences
- – Sync to iPhone Calendar
- Can I stop notifications?
- Doublebook – Overlapping Shifts
- How do I save my data?
- Managers can be signed in at once?
- Non-Profit 501(c)3 Pricing?
- Safari Mac Download Trouble
- SCHEDULE OPTIONS – Locations
- Trade Approval Comments?
- Why preferences not showing?
- – Sort Order of Employees
- Change Layout – Font, etc.
- Create same shifts every week?
- Dates are Wrong in Excel Export
- Employee with Tradeboard trouble?
- List of Employee Emails
- Remove or replace a manager
- Repeat Shifts Over Multiple Weeks
- Sign In Sheet – Multiple Days
- Time Off Report – Exclude Weekends
- – View Employees Not Scheduled
- Change Start Date
- Clear (Unassign Multiple Shifts)
- Does W2W Provide Training?
- Limit to Number of Time Offs?
- Split Shifts – Multiple Shifts Per Day?
- Track Late, Absences, Called Out, etc.
- Unfilled open shifts on Tradeboard?
- – Sign Into Employee’s View
- Filter the View/Printout
- How Do Employees Request Time Off?
- Links Not Working?
- Manually Assign Employees
- Payroll Estimate Report
- What are Priority Groups?
- – Change Employee Login
- Filter to Show Pinned Employees
- How to schedule monthly / biweeky?
- IE Compatibility Mode
- Shifts missing?
- Time Off – Change Decision
- Timeclock
- – Stop Employee Having Access
- How Can a Manager Request Time Off?
- Max Hours / Shift Set Defaults?
- Maximum Shift Length
- Show Holidays – Days Closed
- Split Shifts – Multiple Shifts Per Day
- What do exports look like?
- – Suspend Employee – Stop Login
- Employees Can’t See Trades in App
- Find – Grid Search
- See open unassigned shifts
- Send Individuals Schedules
- Track Accrued Vacation Time?
- – Delete or Deactivate an Employee
- Add Shift – Set Default Position
- Locate Imported Template Name
- Overtime Hours
- Time Off Missing?
- – View Deleted Employee
- Employee Names Missing
- Employee Trouble Signing In
- Repeat shifts for # weeks?
- Search for Shifts
- – Restore a Deleted Employee
- Add Multiple Employees To One Shift?
- History – Track Changes
- Show Time Off on Schedule
- Text Validation Code Not Received
- – Move Data Between Accounts
- Repeating Assignments
- SCHEDULES – Add Meetings / Daily Notes
- Tasks During Shifts?
- Total Hours are Wrong
- – Date Preferences Last Changed
- Automatic Notifications Sent
- Hide Certain Employees
- One Username, Multiple Accounts?
- – Differentiate groups
- Hide Days of the Week?
- How To Do Rotations
- Add Employee Numbers
- Delete a Schedule Week
- Time Display AM/PM or 24 Hour
- Yearly Schedule View Statistics?
- API Access?
- Let Employees Set Prefs / Cannot Work
- Position Exclusion
- Show to Third Party
- Employee Can’t See Open Shifts
- Employee Cannot See Schedule
- Student class times not available?
- Who’s On Now / Later
- Color code employees?
- Hide Shift Times
- Track Schedule History (Publish, Import, AutoFill)
- Track Who’s Seen Schedules
- View Multiple Accounts Together
- All employees see others’ phone?
- Multiple Usernames / Switch List
- Why “Cannot Work” is Not Saving?
- Can I Resend a Notification?
- Can I track employees?
- Can W2W Integrate With Others?
- What happens if delete employee?
- Can Employees Confirm Shifts?
- Set Employee Termination Date?
- Hide Staff List from Employees
- Remove My Logo
- Set Employees to Not See Full Schedule
- Why am I Seeing Last Month?
- Max Number of Employees?
- Slow System Speed?
- Independent Contractors
- Report / Print Preferences