We continually update WhenToWork with new features suggested by our users. We welcome all suggestions and ideas for improving our service. Suggestions can be sent by clicking the “Contact WhenToWork” link at the bottom of most pages of your account or emailing feedback@when2work.com.
W2W Help For Managers
- – AutoFill Monthly or Longer Period?
- – Daily Sign in With Health Questions?
- – Export / Copy Template to Use in Other Acct
- – Positions Sort Display Order
- – Time off Rolling Block
- “Bulk Delete” Employees
- “Navigate” to a New Schedule Week
- “Undo” AutoFill
- 2 Week Pay Period
- 2 Week Statistics View – (compare target hours)
- Access to Other Linked Accounts
- Add / Edit Employee Comment Field
- Add New Employees (Demo)
- Add Notes to the Weekly Schedule
- Add Your Employees
- Add Your Positions (Jobs)
- Adding Job Codes for Third Party Program Exports
- Additional Account Managers (Demo)
- Alphabetical Sorting
- Alternative Method To Edit Templates
- ANALYZE Shifts for Conflicts
- App for iOS (Demo)
- Assign multiple people per shift?
- Assign shifts to same employee week after week (classes etc)
- Auto Refresh of Pages?
- AUTOFILL – Automatic Assignments
- AutoFill consecutive, back-to-back shifts?
- Automatic Scheduling – Week to Week
- Block employee shift changes for time period
- Budgeting – Forecasting?
- Bulk Edit Time Off?
- Can Employees enter number of hours want to work?
- Can Employees Pick Up Overlapping Shifts?
- Can Exports be Automated?
- Can I add hours to positions?
- Can I AutoFill One Day Only?
- Can I clear past “Offers in Progress”?
- Can I Delete A Trade?
- Can I disable messaging?
- Can I do a month or year template or import?
- Can I enter my business open and closed hours?
- Can I Import double assignments – doublebook?
- Can I Import into a Published Week?
- Can I pay for a month at a time?
- Can I pin a bulletin so it always shows?
- Can I Publish / Unpublish Monthly?
- Can I Publish / Unpublish one day?
- Can I set up message auto-reply?
- Can I set up my pay period?
- Can I show / hide templates to other managers?
- Can I view cost per hour?
- Can I view schedule by shift?
- Can manager post / edit shift on Tradeboard?
- Can overtime rate be added to hours over max on Statistics view?
- Can shifts be linked?
- Can W2W Create the Shifts?
- Category Sort Order?
- Change a Shift’s Day
- Checks for Potential Conflicts
- Close My Account – Cancel Subscription
- Control What Employees Can Do
- Control Who Is Notified When Publish
- Convert time decimals to minutes?
- Count time off hours in total scheduled hours?
- Create / Save Schedule Template using Template Editor
- Create New Schedules
- Creating Your First Schedule (Demo)
- Default Send Notifications Checkbox On or Off
- Delete shifts for one day
- Deleting Employees (Demo)
- Denied Time Off
- Designate Full Time / Part Time Employees
- Display Schedule on TV – Large Screen
- Display Week Number?
- Does W2W use Flash?
- Double-booking (Demo)
- Editing Positions (Demo)
- Email And Text Notifications (Demo)
- Email Schedules to Employees
- Email Trouble? Whitelist WhenToWork
- Employee Notifications – Publishing and Partial Publishing
- Employees ‘Read Only’ Unpublished?
- Employees cannot see Other’s Schedule?
- Employees scheduled in multiple accounts?
- Enter Availability for the Staff
- Errors “Unexpected result” – “Please Wait” – “Sending” Not Saving
- Export / Give Access to Unpublished Schedules
- Export to Clipboard
- Find / Retrieve Old Messages
- Find Employee Last Day Worked
- Floating Employees
- Geographic Access Restrictions – EU?
- Group Admin – account listed as “read only” access
- Have Employees Signed In?
- Hide certain shifts from employees (ex. manager shifts)
- HIPAA compliant?
- Home
- Hourly Totals – Show Coverage
- How Can Employees Sign Up?
- How do I change the Account Name?
- How do I combine templates?
- How do I copy and paste shifts?
- How To View & Disable Chrome Extensions
- IMPORT – Bring in Week or Template
- Import into a Published Week?
- In-app Push Notifications
- Incoming Texts Not “Grouping”
- Initial Schedule Setup – Enter Previously Scheduled Week
- Introduction – Overview
- iOS App
- iPad Tips
- Let Employees See Everyone’s Schedule
- Make Changes (add / edit shifts after Publishing)
- Manager Interface Overview (Demo)
- Managing Optional Alert Dates (Demo)
- Messaging – Send to Group(s), multiple recipients
- Monthly Scheduling
- More than one Main Manager?
- Multiple Accounts Linked in Group (Demo)
- Multiple days off – adding time off range
- Multiple Locations in One Account (Demo)
- Multiple Usernames / Switch List (Demo)
- My Preferred Schedule View
- No shifts uploaded from CSV file?
- Partial Publish Week – Publish only certain positions, departments, locations
- Pay Rates – Who can see them?
- Payrates (Demo)
- Positions – Add New (Demo)
- Preference Templates – Copying Prefs Between Employees
- Prefs – Let Emps View Only?
- Print / Export Employee Comment Fields
- Print / View a Paid Invoice
- PRINT Schedules / Reports – to PDF / Printer
- Printing & Exporting
- PUBLISH – Why Publish a Schedule Week?
- Publish Multiple Weeks
- PUBLISH Schedule – How To
- Quick Future Schedules (Demo)
- Quick Overview
- Quick Schedule Changes
- Recent Tradeboard Posts
- Recently Deleted Shifts View (Demo)
- Refer A Friend
- Reports > Standard Reports
- Reports > Third Party Software Exports
- Results Summary Auto Assign
- Results Summary Import
- Schedule Grid View (Bulk Edit) (Demo)
- Schedule Multiple Locations or Departments
- Send or Print Sign-In for Individual Employee
- Send Reminders / Message Employees Working a Certain Date
- Sent message forwarding receipt confirmation
- Setting Optional Position Preferences (Skills) (Demo)
- Setting Time Zone – Daylight Savings / Standard Time
- Setting Up Multiple Locations (Demo)
- Setup Steps
- Shared Logins?
- Shift Descriptions (optional)
- Shift History – Per Shift & Export Report
- Shift notes just for Managers?
- Shifts / Positions Purple Dot or Underline?
- Show Manager Phone #, contact info on Staff List?
- Signing Out of App
- Simple Scheduling
- Special Scheduling Needs & Scenarios
- Stop New Open Shift Notices when Editing Shifts?
- Stop Notifications
- Switch Employee to Manager Access
- Template – Print
- Templates – About
- Test Alternate Schedule – Sandbox Environment?
- Time Off – Find Deleted or Cancelled ?
- Time Off Not Printing on Schedule
- Time Off Report for Date Range
- Track Attendance Sick, Tardy & No Show (Demo)
- Track hours scheduled vs hours worked?
- Tracking & Reports
- Trial Tips – Help & How To’s
- Types of Notifications – Communications
- Unassign a Shift – remove employee
- Upload documents to W2W?
- Upload Employees from a CSV File
- Uploading File of Employees (Demo)
- Uploading Shifts From CSV File
- View Employee Comment Field on Schedule
- View Employees by Priority Group
- View Multiple Weeks Schedules
- View Schedules Without Login – Read Only
- W2W “Must See” Features
- W2W Newest Features
- What is a shift in W2W?
- When was trade requested?
- WhenToWork, Inc W9
- Where can I find my account number?
- Which Trade / Pickup request came in first?
- Who approved time off?
- Who Can Publish?
- Who Deleted Employee?
- Why is nothing Importing?
- Why Is Position Not Adding or Alphabetical?
- – Chart of Functions for Each
- – Daily / Monthly Schedules – display / print
- – One Account, Multiple Locations
- AUTOFILL – How it Works
- CATEGORIES – Why Use?
- Contact Customer Support
- EMPLOYEES – Let Them Sign In?
- EMPLOYEES – List – active employees (grid edit) bulk edit, print selected, reminders
- MESSAGING – How it Works
- Mobile Version Tips
- POSITIONS – defined
- Pricing – Rates – Fees – Costs
- Privacy – Security
- SCHEDULES – Edit / Copy
- SETTINGS > Co & My Info / Upload Logo
- The 13 Schedule Views
- TIME OFF – Manager-Entered
- TRADEBOARD – How it Works
- Ways to Communicate
- Why Can’t I Sign In?
- Your Company Bulletin Board
- – Add Category
- – Partial Day Time Off- Repeating Time Off
- – REPORTS – Custom Reports
- – Require Manager Approval
- – Send Message to ‘Everyone’
- – Separate Accounts Linked for Billing
- Add New Position to Account
- Android App
- By Employee View – DRAG/DROP – Move, Clone, Swap, Undo
- Calendar Daily View
- Create / Print Invoice?
- Create/Save a Week Template
- Customize “Employee” Label
- EMPLOYEE EMAIL – Not Required
- Employee Home Page Notice
- Employee Positions Grid – View, Set which employees can work each position
- Everyone has a Unique Username
- Grids Not Appearing in IE
- No Employees Assigned?
- Publish an Open Schedule – Unassigned Shifts – Self Scheduling
- Retrieve Username/Password Automatically
- Send Sign In Instructions (Demo)
- VPAT – Section 508 Accessibility WCAG 2.0
- – “At Will” Trades, Drops, Pickups
- – Daily Sign In Sheet
- – Edit Category
- – Notifications Sent to Employees
- – Save Messages
- – Time Off & Overnight Shifts
- – View Employee Details
- AutoFill by “Priority Group”
- Calendar Weekly View
- Create Day Template
- Edit Position
- Editing Employees (Demo)
- Employee Sees Manager Interface – Made trial in error?
- Event Scheduling
- Making Suggestions
- Menus Not Working
- Paying Online – through your account login
- Schedule Grid View (Bulk Edit Shifts)
- Send or Print Sign In Instructions
- SETTINGS > My Notifications
- Signing In with Blackberry
- Unpublish – Retract Schedule Week
- – Add Employee Email
- – Add New Employees
- – Approve & Keep Overlapping Shift
- – Delete Messages
- – Print Time Sheets
- – View Employee Tradeboard
- AutoFill by “Seniority” (Hire Date)
- Calendar Monthly View
- Changes (after Publishing)
- Delete Category
- Delete Position – Hide Position
- EMPLOYEES – Set Permissions (what they can see and do)
- Import Into Week or Day – Copy
- Payment without login
- Recently Deleted Shifts – View / Restore
- Rotational Schedules
- Stop Username/Password From Filling In
- Using HTML Code / Adding Links
- Windows & All Other Smartphones
- WORK TIME PREFERENCES -Viewing / Setting Availability
- – Approve / Deny Time Off Requests
- – Auto Forward Messages to Email
- – Edit Employee Email
- – Problems – Page Breaks, Colors, Landscape, Size
- – Revert Employee Upload
- – Set Shifts to Categories
- – Track & Approve Pending Trades
- “Undo” Import – Bulk Delete Shifts
- A and B Weekend Rotations
- Add Map or Link to Shift
- AutoFill Certain Positions Separately
- By Position Daily & Weekly View
- MANAGERS – Add / Edit
- Preventing or Missing Messages
- Restore Deleted Position
- SAML Compliant?
- SHIFTS – Click to Edit, Assign, Unassign, Clone, Copy Delete
- Your Total Number of Employees
- – Add Shifts Using Categories
- – Delete Employee Email
- – Edit / View / Rename a Schedule Template
- – Edit & Set Manager Permissions
- – Edit Employee Information
- – Time Off List Page
- – Track Trades / Pickups (Report / Log)
- Assign Employee Manually (Before AutoFill)
- EXPORT – Employee Details
- IP Checking Security Feature
- Nothing Happens When I Click…
- Publish Part of Schedule?
- Replacements – Assign Employee to Shift – Who’s Available
- Seasonal Companies
- Set Each Employee’s Positions (Jobs)
- Set up email “Reply To”
- Sortable List Daily & Weekly View
- Upgrade to Higher Paid Level
- What do Employees see?
- – “Bulk Edit” Employees
- – Change / Delete Time Off Request
- – Email Marked “Invalid”
- – Export Schedules & Data
- – Import One Position/Category
- – Pickup Request History
- – Selectively AutoFill with Categories
- – Sending Message Attachments – Files, Photos?
- – Set Up Manager Emails & Notifications
- ADD SHIFTS to Schedule – Assigned or Unassigned
- Can I Get a Personal Demo?
- Category Chart View
- Let Employees Add / Edit Shifts
- Location-Specific Positions
- Popup Window Blocked – Beeping
- Prevent AutoFill of Employee
- Publish only certain employees?
- Upgrade if Exceeding Paid Level
- – Block Time Off Dates
- – Custom Employee Fields
- – Delete a Scheduling Manager
- – Email Marked “None”
- – Export Shift Data to Other Programs
- – Let Employees View Categories
- Color Code Positions?
- Delete Shifts
- Employees Not Seeing Schedules?
- Evenly Distribute “Special Shifts”
- Import a Day/Week from Future
- In-Out Time Chart View
- No Employees Listed as Available
- Other Languages
- Publish Automatically?
- Send an URGENT ALERT – To Text, Email & In-App Push
- SETTINGS > Billing – Create Invoice
- Who Picked up Shift First?
- – Coloring Shifts
- – Email Manager Sign In Instructions
- – Export to Google Calendar (Share, Sync)
- – Not Receiving Emails
- – Pay Rates
- – Using ‘Shifts’ for Time Off – Called Off
- Automatic Shift Reminders
- Buttons Missing (Import, AutoFill, Publish etc.)
- Delete a Schedule Template
- Edit / Delete Multiple Shifts
- Graphical Daily & Weekly View
- Ignore Employee Preferences
- POSITION GROUP – Create
- SETTINGS > Billing – Pay by Check
- Trades Not Showing Up
- View Employee Help Pages
- – Alert Dates (Ex for Certification tracking)
- – Category Defaults – position, time, color etc.
- – Google Export – Just My Shifts
- – Let Employees See All Time Off
- – Managers Who are Also Employees – Show on Schedule
- – Text Messages (Adding, editing, troubleshooting)
- Blue Screen – Pages Not Updating
- Create Linked Account – Bill Together in Group
- Delete / Unassign Multiple Shifts
- Edit Position Group – Add or Remove Position
- Let employees message multiple
- Minimum Time Off Between Shifts
- Multi-Shift Edit Daily & Weekly View
- Tradeboard Shifts Missing
- – Create CATEGORY GROUPS
- – Google Export Trouble
- – Main Manager (About / Change / Swap)
- – Send Alert Date Reminders
- – Trades / Drops are Cleared When…
- Add Employee Text Address
- Availability / Coverage Daily View
- Browser Issues – Malware/Adware
- Can I read employee messages?
- Change Position of Shift
- Delete Position Group
- Differentiate types of Time Off?
- Minimum Hours Per Week?
- What Happens If My Account Expires?
- – Google – Sync Multiple Accounts
- – Restrict Managers to Certain Employees
- – Set / Edit Employee Work Time Preferences – Availability
- Add Lunch or Breaks
- Cancel Linked Account – Unlink
- Cannot Work vs Time Off
- Client Information
- Employees getting lots of changes
- How Position Groups Can Be Used
- Let Employees Pick Up or Request Open Shifts
- Statistics WEEKLY View
- Track shift change notifications
- Why is Employee Over Max Hours?
- – Bulk Edit or Clear / Delete Availability / Preferences
- – Export – Sync to Outlook Calendar
- – Manager Receiving Email but no Message
- How far in advance can I schedule?
- Position Preferences – Skills
- Set Cannot Work Times
- Shift Start & End Time
- Statistics DAILY View
- Text Messages To Me – find your text address
- Trade / Pick Up Part of Shift
- What is a Group Administrator?
- Workaround Adding Employee Photo
- – Export to (VCAL) Employees
- – Track Preference Changes
- Change My Username or Password
- Cut Off Time for Trades or Pickups
- Find Time Off Request Timestamp
- How far back are schedules saved?
- MAC troubleshooting
- Paid Hours of Shifts – Breaks – Auto Calc
- Statistics MONTHLY View
- Stop Notices to Unscheduled Employees
- What Happens When I Pay?
- – Set FUTURE Repeating Preferences
- – Sync to iPhone Calendar
- Can I stop notifications?
- Doublebook – Overlapping Shifts
- How do I save my data?
- Managers can be signed in at once?
- Non-Profit 501(c)3 Pricing?
- Safari Mac Download Trouble
- SCHEDULE OPTIONS – Locations
- Trade Approval Comments?
- Why preferences not showing?
- – Sort Order of Employees
- Change Layout – Font Size, Display / Print Details etc.
- Create same shifts every week?
- Dates are Wrong in Excel Export
- Employee with Tradeboard trouble?
- List of Employee Emails
- Remove or replace a manager
- Repeat Shifts Over Multiple Weeks
- Sign In Sheet – Multiple Days
- Time Off Report – Exclude Weekends
- – View Which Employees Not Scheduled
- Change Schedule Week Start Day
- Clear (Unassign Multiple Shifts)
- Does W2W Provide Training?
- Limit to Number of Time Offs?
- Show / hide unfilled open shifts on Tradeboard?
- Split Shifts – Multiple Shifts Per Day?
- Track Late, Absences, Called Out, etc.
- – See Employee’s Interface View
- Filter the View/Printout – to All or group, position, category
- How Do Employees Request Time Off?
- Links Not Working?
- Manually Assign Employees
- Payroll Estimate Report
- What are Priority Groups?
- – Update Employee Username / Password
- How to schedule monthly / biweeky?
- IE Compatibility Mode
- Pinned Employees
- Shifts missing?
- Time Off – Change Decision
- Timeclock – Time Tracking
- – Stop Employee Having Access
- Holidays – Days Closed
- How Can a Manager Request Time Off?
- Max Hours / Shift Set Defaults?
- Maximum Shift Length
- Split Shifts – Multiple Shifts Per Day
- What do exports look like?
- – Suspend Employee – Stop Login
- Employees Can’t See Trades in App
- Find – Grid Search
- Track Accrued Vacation Time?
- Unassigned shifts – See, Filter, About, Hide, Delete
- View / Print / Send Individuals Schedules (Week, Month)
- – Delete Employees (Deactivate, Archive)
- Add Shift – Set Default Position
- Locate Imported Template Name
- Overtime Hours
- Time Off Missing or Calendar Not Displaying?
- – View Deleted Employee Schedules & Details
- Employee Names Missing
- Employee Trouble Signing In
- Repeat shifts for # weeks?
- Search for / List Shifts
- – Restore / Reactivate a Deleted Employee
- Add Multiple Employees To One Shift?
- History – Track Changes – Who Added or Edited
- Show Time Off on Schedule
- Text Validation Code PIN – About / Not Received
- – Move or Copy Shifts / Employees Between Accounts
- Repeating Assignments
- SCHEDULES – Add Meetings / Daily Notes
- Tasks During Shifts?
- Total Hours Calculations are Wrong?
- – Date Preferences Last Changed
- Automatic Notifications Sent
- Hide Certain Employees
- One Username, Multiple Accounts?
- – Differentiate groups
- Hide Days of the Week?
- How To Do Rotations
- Add Employee Numbers
- Clear Assignments or Delete a Schedule Week
- Time Display AM/PM or 24 Hour Military Time
- Yearly Schedule View Statistics?
- API – RSS Feed Access?
- Let Employees Set Prefs / Cannot Work
- Position Exclusion
- Share Read Only Schedules with Third Parties
- Employee Can’t See Open Shifts to Pick Up?
- Employee Cannot See Schedule
- Student class times not available?
- Who’s On Now / Later
- Color code employees?
- Hide Shift Times – No Start End Times
- Track Schedule History (Publish, Import, AutoFill)
- Track Who’s Seen Schedules – Icons glasses, envelope
- View Multiple Accounts Together?
- Force all employees see others’ phone / email?
- Multiple Usernames / Switch List
- Why “Cannot Work” is Not Saving?
- Can I Resend a Notification?
- Can I track employees – see if seen or confirmed?
- Can W2W Integrate With Other Programs?
- What happens if delete employee?
- Can Employees Confirm Shifts / Schedules?
- Set Employee Termination Date?
- Hide Staff List from Employees
- Remove My Logo / Trouble with Logo
- Set Employees to Not See Full Schedule
- Why am I Seeing Last Month?
- Max Number of Employees?
- Slow System Speed?
- Independent Contractors
- Report / Print / Export Emp Time Preferences