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Why “Cannot Work” is Not Saving?

If you are entering Cannot Work times in the Preferences section for employees and they do not appear to be saving, this is due to the employee having Date Specific Preferences set up that are overriding the Weekly Repeating Preferences.

Take a close look at the date on the left of the Preferences and see if the date is shaded purple.  This confirms that that date is being overridden by “Date Specific”

  • So if the date is highlighted purple you can click the date to bring up that date’s specific preferences
  • Clear or update those preferences by clicking the Clear Preferences button  to set that whole day not having date specific overriding


Once you have done that, the Repeating Weekly will then take effect.