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Email Trouble? Whitelist WhenToWork

W2W sends automated emails immediately.  Any delay or delivery issues are on your receiving end.

Set up WhenToWork as a safe sender by adding us to your email “Whitelist”

If our automated emails are not getting through to you or they are ending up in your trash or spam folder you can update your mail settings or ask your IT department to “whitelist” WhenToWork so that your organization’s email will know that our emails are not spam and will always direct them to your inbox.

Whitelist the following two addresses:

  1. autoforward@mailX.whentowork.com (see instructions below to determine value of “X“)*
  2. mail.whentowork.com

After the addresses are whitelisted, please try our “Need username/password link” on our sign in page, which instantly resends your information. If you are able to receive the sign in information, you should be able to receive all of our automatically generated email notifications.


How to determine the value of mail

* After logging in at WhenToWork you will see in the url www followed by a number, for example, “www7.whentowork.com/…”  The number after the www should be used when whitelisting.  In this example you would whitelist autoforward@mail7.whentowork.com


Gmail, Yahoo, Outlook, Hotmail, AOL, Zoho, etc

To whitelist WhenToWork or add as a “safe sender” when using Gmail, Yahoo, Outlook, Hotmail, AOL, Zoho, etc we recommend you search the Internet for example: “Whitelist in Gmail” to find specific instructions for your particular email program.

Advanced IP details for IT professionals:

www 209.61.204.20
www3 209.61.204.44
www4 209.61.204.5
www5 209.61.204.16
www6 209.61.204.10
www7 209.61.204.22
www8 209.61.204.49
Our Help pages & status site www.when2work.com IP is: 192.169.174.107

emails not received employees not getting emails spam not going out not sent problems getting emails email trouble notifications not sent