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Email Marked “Invalid”

Email Address Marked “Invalid” and Shaded Red

If an employee’s email has been marked “Invalid,” you will see a notice in the “What’s New” section of your manager home page.

IMPORTANT: if an address is marked “Invalid”, it means it was entered incorrectly and WhenToWork was notified not to use that address. Please check carefully and be sure the address is correct before entering it again and make sure the employee does not have email problems such as mailbox full or spam filters that cause our automated  emails to be returned.

Periodically you should check your Employee List page and be sure that none of your employee email addresses have been highlighted red and start with “Invalid”. If this happens, it means emails sent to that address have been returned back to WhenToWork as undeliverable. 

To review your Employees’ email addresses:

From any page:

  • In the top menu, click EMPLOYEES to go to the Employees List page 
  • Review the list to be sure none of the emails are red and marked “Invalid” (If the emails column is not visible, click the “Select Columns” link in the upper left of the page) 
  • To correct any email, click on the email to open the Employee Notifications window
  • Click the “Add/Edit Notifications” link next to the email to open the Edit Notifications window and correct the email address
  • Click the Save button 


invailed email fill color highlighted red colored