Pro Plan users can set up the automatic shift reminder feature for each employee. These reminders can be sent 24 hours and 1 hour before the shift start time and can be sent tot the employee via email, text, in-app push or Alexa.
The auto reminders can be set up by a manager or the employee on the employee notifications page.
To Set Up Auto Reminders from the Employee List page
- Click the email cell to open that employee’s notifications
- Click the Add/Edit Notifications for the the email or text address and then check off the Automatic Reminders you would like
- Click the Save button
Alternatives that can be used by those on the Standard Plan:
Managers are able to manually send “schedule reminders” to any employee by going to EMPLOYEE> Employees List and checking off the employees you’d like to remind (or using the ‘select all’ box at the top of the column) and then clicking the “Schedule Reminder” link centered above that list.
Or as an alternative, if you navigate to SCHEDULES> Grid View, you can isolate the shifts you need with the filters and by sorting by column. Check off some or all of the shifts and click “Send Reminder” or “Message” and you’ll be able to send a message to all of the employees working those shifts.
(Sending a schedule reminder will include a list of shifts, and Message will not.)
EMPLOYEE CAN SET UP THEIR OWN SHIFT REMINDERS IN GOOGLE
Please note that if employees are exporting their schedules from W2W to Google Calendars, Google does offer an automated reminder system where they can schedule automatic shift reminders . Here is more information on how employees can export their schedules to Google Calendar: https://when2work.com/help/emp/eh-google/
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