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Blue Screen – Pages Not Updating

Many times when you make a change in a popup window, our system sends a command to the main window below to refresh the page to reflect the change you just made.

Sometimes if you have other browser windows open, your browser can lose track of the parent window’s location so when the Refresh command is sent, it cannot determine which window to refresh and therefore leaves the blue screen up to indicate the refresh command was not properly completed. Note that your changes are always saved, and this is merely an issue with your browser not refreshing the bottom window automatically.

Since your data is always saved, the blue screen problem can be temporarily worked around by just closing the popup blue screen and clicking the main screen’s Refresh/Reload button (or pressing the F5 key) to manually reload the page.

Usually this refresh problem is due to instability in your browser (most often in Internet Explorer). Closing and reopening the browser or restarting your computer usually fixes the problem.

However if you have restarted your computer and the problem is still occurring, it could be due to Spyware/Malware running on your computer. You might try using our system on another computer to find out if the problem is isolated to your computer. If both computers have the same problem, please let us know. If you do not have this problem on the second computer, we recommend running anti-spyware programs like Spybot SD or AdAware (both are free) to scan your first computer to detect spyware that may be adversely affecting your internet browsing of secure web sites.