If you have a helper who is having trouble logging in, here are some steps to take:
- Note you can tell any user on your account that they can retrieve their own login information from our WhenToHelp.com sign in page by entering their email
- Check that the helper email is entered correctly on your HELPERS>List page
- Click the pencil icon next to their name in the grid and click “Email Sign In Instructions“
- Or click “Reset Pass & Print” to print out their login details and give them to the helper
If the helper continues to have trouble or is seeing what looks like a coordinator interface please review these ideas, as it may be that they inadvertently created a free trial account for a new organization instead of logging into their helper login on your account.
helper can’t log in sign in signin login