Can WhenToHelp send me an invoice?
No, all WhenToHelp subscriptions are administered by your own coordinators, including setting up the account, maintenance of data, monitoring of the subscription, generation of invoices and timely payments of the subscription. So, WhenToHelp does not bill you or send invoices for subscriptions, instead we give every coordinator (i.e., additional coordinators or main coordinators) on your account the ability to create their own invoice, at any time, for their desired “helper count” and “duration” of their choice.
If an invoice is needed, simply log into your own coordinator account (or contact any one of your own coordinators), where they can go to their Settings Page > Payments/Pricing tab. More details on how your coordinators can generate an invoice from their login: https://when2work.com/helpw2w/h-req-inv.htm. This same page will go over all account information: account number, expiration date, current helper count, options to review renewal pricing, generate invoices, make an online payment, see payment history, etc.
Also, W2H does not track, monitor or pursue invoices that your own coordinators create, or purchase orders they may utilize for their own internal payment processes, as if payments are not received in our offices prior to the account expiration date, then the account simply becomes inaccessible (as referenced on your Settings Page > Payment/Pricing tab).
If you have any trouble creating your invoice just let us know.
We do not extend your account expiration date until the actual check is received. If you expect that the check will not be received by the expiration date, please email us the check number, amount, and date mailed and we can update your pending payment status on your account and arrange for extended access if needed while the check is in transit.