Notifications cannot be resent. You can send a schedule reminder (but note that does not affect their status icon on the By Helper view).
If a helper says they are not getting notifications, you can check how their email and notifications are set up by going to your HELPERS>List page and clicking their email address to open their notifications. If they seem to be set up correctly and you have double checked the accuracy of their email address, then it is likely our emails are being marked as ‘spam’ by their email program.
Sometimes an email provider will aggressively filter for spam, and our automatically generated emails can be misidentified and blocked.
Please ask your helper to check their deleted items or junk folders to see if perhaps our emails are going there.
The helper might add the following addresses to their contacts or to any ‘safe sender’ lists that their email provider offers:
whentohelp.com
mail.whentohelpcom
After adding these addresses to Contacts or Safe Sender lists, please ask the helper to try our “Need username/password link” on our sign in page (https://whentohelp.com/wwforgotid.htm), which instantly resends sign in information.
If they are able to receive the sign in information, they should be able to receive all of our automatically generated email notifications.
missing email did not get notice notification helper