If your helper cannot see an available shift on their display, please check the following things:
- If the helper is using our mobile version or app, confirm that they are in the TRADES section. Shifts cannot currently be picked up from the SCHEDULES section, but must be viewed and picked up in the TRADES section
- Helpers can only see shifts on Published weeks. Confirm that the week is Published.
- Helpers can only see Tradeboard shifts for Positions they are enabled to work. Confirm that the helper is enabled to work this particular Position at HELPERS> Positions Grid.
- Confirm that you have enabled your helpers to see and pick up available and open shifts. At SETTINGS > Global Helper Permissions, you’ll want to set the Tradeboard option (Permission 20) for Picking Up Unassigned shifts to ‘At Will’ (without needing approval) or ‘with coordinator approval’ (meaning a coordinator has to approve each request).
Note, if you use the ‘At Will’ option then any pickup request that would put the helper over their maximum hours per week will require coordinator approval.
Under ‘Viewing Other Helpers & Their Schedules,’ allows you to set Permission 9 ‘Can see UNASSIGNED SHIFTS on Everyone’s Schedule views’ to either YES or NO.
staff is not seeing any of the unassigned shifts that are available for pickup