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Why “Cannot Help” is Not Saving?

If you are entering Cannot Help times in the Preferences section for helpers and they do not appear to be saving, this is due to the helper having Date Specific Preferences set up that are overriding the Weekly Repeating Preferences.

Take a close look at the date on the left of the Preferences and see if the date is shaded purple.  This confirms that that date is being overridden by “Date Specific”

  • So you can click the date to bring up that date’s specific preferences
  • Clear or update those preferences by clicking the Clear Prefs button 
  • Be sure to click the Save button

Once you have done that, the Repeating Weekly will then take effect.