| Email/Text Delivery Issues |
 UPDATE: The team is thoroughly testing the solution to this issue. We will be carefully rolling out the fix server by server. Unless we experience unexpected issues the rollout will be complete by Friday the 11th.——
WhenToWork recently made changes to increase the security of our systems. Unfortunately, there have been unintended side effects that are causing issues with the delivery of email and SMS text notifications. Our development team is working to resolve the problem as quickly as possible.
We offer SMS text notifications for convenience, but delivery of SMS messages can be affected by factors such as network conditions and variations between mobile carriers.
To guarantee delivery, rather than rely on SMS text notifications, we recommend that users set up push notifications in our apps for Android and iOS.
Instructions on how to set up push notifications:
Thank you for your patience and understanding.
Should you have any questions or require assistance, please don’t hesitate to contact our dedicated support team at
support@when2work.com (877) 993-8682 |
Past Alerts
| Maintenance Alert: Thursday, Sept 5th 2024 9pm to Friday Sept 6th 2am CST |
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Starting on Thursday September 5th at 9:00pm to Friday September 6th 2:00am CST we will perform system maintenance.
Impact on Services: Some systems may be temporarily unavailable.
NOTE: The IP address of our servers are changing.
If you have already whitelisted our IP address for your mail system please update the list with our new IP address range: 66.36.246.0/27 Should you have any questions or require assistance, please don’t hesitate to contact our dedicated support team at support@when2work.com (877) 993-8682 |
Maintenance Alert: Thursday, Aug 22th 2024 between 9 PM – 10 PM CST
On Thursday the 22th between 9pm – 10pm CST we will perform system maintenance.
Impact on Services:Some systems may be temporarily unavailable.
Maintenance Alert: Thursday, Aug 8th 2024 between 8 PM – 10 PM CST
On Thursday the 8th between 8pm – 10pm CST we will perform system maintenance.
Impact on Services:Some systems may be temporarily unavailable.
Maintenance Alert: Thursday, June 27th between 9 PM CT – 11:59 PM CT
On Thursday the 27th between 9pm – 11:59pm CST we will perform system maintenance.
Impact on Services: Some systems may be temporarily unavailable.
Maintenance Alert: Thursday, May 30th 2024 between 8 PM CT – 10 PM CT
On Thursday the 30th between 8pm – 10pm CST we will perform system maintenance.
Impact on Services: Some systems may be temporarily unavailable.
Maintenance Alert: Friday, May 10th 2024 between 8 PM CT – 10 PM CT
On Friday the 10th between 8pm – 10pm CST we will perform system maintenance.
Impact on Services: Some systems may be temporarily unavailable.
Maintenance Alert: Thursday, April 25 2024 between 8 PM CT – 10 PM CT
On Thursday the 25th between 8pm – 10pm CST we will perform system maintenance.
Impact on Services: Some systems may be temporarily unavailable.
Maintenance Alert: Tuesday, March 26th 2024 9 PM CT – 11 PM CT
Impact on Services: During this period our site and applications (whentowork.com) may experience intermittent availability. However, please be assured that our team will diligently work to minimize any disruptions and restore full functionality promptly.