When2Work.com

All systems are operational at this time.
Maintenance Alert: Tue June 17th & Tue Jan 14th 8 PM CT – 11 PM CT

Incident Resolved – Login, SSO, and Mobile App Connectivity

Resolved: June 13, 10:15 AM CST

Monitoring: The issue has been resolved, but some users may still experience intermittent issues as the fix continues to propagate through our systems.

At approximately 6:00 AM CST, we experienced a service disruption affecting user login, SSO connections, and mobile app access. The root cause has been identified and addressed.

Root Cause:

DNS – Our primary domain, whentowork.com, briefly lapsed at the registrar level. This removed our authoritative DNS records from the global .com zone, causing lookups to fail (NXDOMAIN) until renewal and republishing completed.

As of 10:15 AM CST, all core systems are operational. We are actively monitoring system performance to ensure stability. If you continue to experience issues, please try again shortly or contact support.

Thank you for your patience and understanding.