
{"id":830,"date":"2018-05-04T04:27:43","date_gmt":"2018-05-04T04:27:43","guid":{"rendered":"https:\/\/when2work.com\/help\/mgr\/?page_id=830"},"modified":"2021-04-20T19:59:25","modified_gmt":"2021-04-20T19:59:25","slug":"h-find-emp-id","status":"publish","type":"page","link":"https:\/\/when2work.com\/help\/mgr\/h-find-emp-id\/","title":{"rendered":"Change Employee Username \/ Password"},"content":{"rendered":"<p><strong>Find \/ Reset an Employee&#8217;s Username &amp; Password\u00a0<\/strong><\/p>\n<p>Note that employees can retrieve their own login information at any time from our <a href=\"https:\/\/whentowork.com\/logins.htm\" target=\"_blank\" rel=\"noopener\">sign in page<\/a> by clicking the &#8216;<strong>Need username\/password?<\/strong>&#8216; link.<\/p>\n<p>Each employee has a unique username and password. When an employee is first added, they are assigned a temporary username and password that begins with W2W. When they first sign in, they are prompted to create a new username and password in the welcome wizard.<\/p>\n<p>Managers with permission to\u00a0<a href=\"https:\/\/when2work.com\/help\/mgr\/h-sub-emp-view-edit\/h-edit-emp-det\/\">Edit Employees<\/a>\u00a0can view employee usernames on the Edit Employee window at the top under their name and it can be changed using the &#8220;<strong>Change Username and Password<\/strong>&#8221; link below that username.\u00a0<\/p>\n<p>Managers with permission to edit employees can also reset the employee password and\u00a0<a href=\"https:\/\/when2work.com\/help\/mgr\/h-let-emps-signin\/h-send-emp-inst\/\">print out sign in instructions for the Employee<\/a>. This resets to a temporary password and the employee can change it when they sign in.<\/p>\n<h2>To view an Employee&#8217;s username and reset their password<\/h2>\n<p>From any page:\u00a0<\/p>\n<ul>\n<li>In the top menu, click\u00a0<strong>EMPLOYEES<\/strong>\u00a0to go to the Employee List page\u00a0<\/li>\n<li>Click the\u00a0<strong>pencil icon\u00a0<img class=\"noborder alignnone wp-image-1735 size-full\" src=\"https:\/\/when2work.com\/help\/mgr\/wp-content\/uploads\/sites\/2\/2018\/06\/icon_pencil.png\" alt=\"pencil icon\" width=\"18\" height=\"18\" \/><\/strong>\u00a0next to the employee&#8217;s name to open the Edit Employee window\u00a0<\/li>\n<\/ul>\n<p><a href=\"https:\/\/when2work.com\/help\/mgr\/wp-content\/uploads\/sites\/2\/2019\/04\/1-Change-Employee-Login.png\"><img class=\"aligncenter wp-image-3828 size-full\" src=\"https:\/\/when2work.com\/help\/mgr\/wp-content\/uploads\/sites\/2\/2019\/04\/1-Change-Employee-Login.png\" alt=\"reset employee password\" width=\"700\" height=\"518\" srcset=\"https:\/\/when2work.com\/help\/mgr\/wp-content\/uploads\/sites\/2\/2019\/04\/1-Change-Employee-Login.png 700w, https:\/\/when2work.com\/help\/mgr\/wp-content\/uploads\/sites\/2\/2019\/04\/1-Change-Employee-Login-300x222.png 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/a><\/p>\n<ul>\n<li>Click the &#8216;<strong>Reset Pass &amp; Print<\/strong>&#8216;\u00a0link\u00a0<\/li>\n<li>Click\u00a0<strong>Yes<\/strong>\u00a0to reset the password<\/li>\n<li>The Print page and your Printer Dialog will come up &#8211; to view the page click\u00a0<strong>Cancel<\/strong>\u00a0in the Print Dialog window\u00a0<\/li>\n<li>Scroll down to find the username and password\u00a0<\/li>\n<li>Close the window when you are done (or to print\u00a0<strong>Right-Click &gt; Print<\/strong>)\u00a0<\/li>\n<\/ul>\n<h2>To change an employee&#8217;s Username and Password<\/h2>\n<p>NOTE that changing the username or password will expire all previous sessions (like bookmarked pages and mobile app icons).\u00a0<\/p>\n<p>From any page:\u00a0<\/p>\n<ul>\n<li>In the top menu, click\u00a0<strong>EMPLOYEES<\/strong><\/li>\n<li>Click the\u00a0<strong>pencil icon\u00a0<img class=\"noborder alignnone wp-image-1735 size-full\" src=\"https:\/\/when2work.com\/help\/mgr\/wp-content\/uploads\/sites\/2\/2018\/06\/icon_pencil.png\" alt=\"pencil icon\" width=\"18\" height=\"18\" \/><\/strong>\u00a0next to the employee&#8217;s name to open the Edit Employee window\u00a0<\/li>\n<li>Click the &#8220;<strong>Change<\/strong>&#8221;\u00a0link next to the username to open the Change Username &amp; Password window\u00a0<\/li>\n<li>Enter the new username and password and type the password again to confirm\u00a0<\/li>\n<li>Click the\u00a0<strong>Save<\/strong>\u00a0button\u00a0<\/li>\n<\/ul>\n<p><a href=\"https:\/\/when2work.com\/help\/mgr\/wp-content\/uploads\/sites\/2\/2019\/04\/2-Change-Employee-Login.png\"><img class=\"aligncenter wp-image-3829 size-full\" src=\"https:\/\/when2work.com\/help\/mgr\/wp-content\/uploads\/sites\/2\/2019\/04\/2-Change-Employee-Login.png\" alt=\"change employee username password\" width=\"700\" height=\"533\" srcset=\"https:\/\/when2work.com\/help\/mgr\/wp-content\/uploads\/sites\/2\/2019\/04\/2-Change-Employee-Login.png 700w, https:\/\/when2work.com\/help\/mgr\/wp-content\/uploads\/sites\/2\/2019\/04\/2-Change-Employee-Login-300x228.png 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><span class=\"extrawords\">reset password\u00a0 resetting password\u00a0 change user\u2019s passwords update<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Find \/ Reset an Employee&#8217;s Username &amp; Password\u00a0 Note that employees can retrieve their own login information at any time from our sign in page&#8230;<\/p>\n<div class=\"more-link-wrapper\"><a class=\"more-link\" href=\"https:\/\/when2work.com\/help\/mgr\/h-find-emp-id\/\">More<span class=\"screen-reader-text\">Change Employee Username \/ Password<\/span><\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":19,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/pages\/830"}],"collection":[{"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/comments?post=830"}],"version-history":[{"count":11,"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/pages\/830\/revisions"}],"predecessor-version":[{"id":7650,"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/pages\/830\/revisions\/7650"}],"wp:attachment":[{"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/media?parent=830"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}