
{"id":5341,"date":"2020-11-10T20:19:14","date_gmt":"2020-11-10T20:19:14","guid":{"rendered":"https:\/\/when2work.com\/help\/mgr\/?page_id=5341"},"modified":"2021-04-16T17:57:31","modified_gmt":"2021-04-16T17:57:31","slug":"incoming-texts-not-grouping","status":"publish","type":"page","link":"https:\/\/when2work.com\/help\/mgr\/incoming-texts-not-grouping\/","title":{"rendered":"Incoming Texts Not &#8220;Grouping&#8221;"},"content":{"rendered":"<p>WhenToWork consistently sends text notifications from the same email address, but sometimes cell phones will treat the notifications as if they have come from various addresses instead of one address.<\/p>\n<p>For example, customers using AT&amp;T text messaging services have found that if they set up their text message address at <strong>10digitnumber@mms.att.net <\/strong>instead of using 10digitnumber@txt.att.net, they will receive all of their WhenToWork notifications from a common phone number. (Using @txt.att.net results in every message coming from a different source.)<\/p>\n<p>For customers whose smartphones organize their text messages by sender, using @mms.att.net (similar to other carriers) will result in all WhenToWork messages being grouped together, for easier access and better organization.<\/p>\n<p>&nbsp;<\/p>\n<p><span class=\"extrawords\">texts not threading different number\u00a0receive a text message it comes through the number is always different. The reason is when a text message comes through it takes up one text message for every one sent instead of grouping them under one number.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>WhenToWork consistently sends text notifications from the same email address, but sometimes cell phones will treat the notifications as if they have come from various&#8230;<\/p>\n<div class=\"more-link-wrapper\"><a class=\"more-link\" href=\"https:\/\/when2work.com\/help\/mgr\/incoming-texts-not-grouping\/\">More<span class=\"screen-reader-text\">Incoming Texts Not &#8220;Grouping&#8221;<\/span><\/a><\/div>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/pages\/5341"}],"collection":[{"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/comments?post=5341"}],"version-history":[{"count":2,"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/pages\/5341\/revisions"}],"predecessor-version":[{"id":7237,"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/pages\/5341\/revisions\/7237"}],"wp:attachment":[{"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/media?parent=5341"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}