{"id":5165,"date":"2020-11-01T17:28:42","date_gmt":"2020-11-01T17:28:42","guid":{"rendered":"https:\/\/when2work.com\/help\/mgr\/?page_id=5165"},"modified":"2021-04-16T21:25:06","modified_gmt":"2021-04-16T21:25:06","slug":"email-trouble-whitelist-w2w","status":"publish","type":"page","link":"https:\/\/when2work.com\/help\/mgr\/email-trouble-whitelist-w2w\/","title":{"rendered":"Email Trouble? Whitelist WhenToWork"},"content":{"rendered":"

W2W sends automated emails immediately.\u00a0 Any delay or delivery issues are on the receiving end.<\/strong><\/p>\n

Set up WhenToWork as a safe sender by adding us to your email “Whitelist”<\/strong><\/h2>\n

If our automated emails are not getting through or they are ending up in the trash or spam folder you can update your mail settings or ask your IT department to “whitelist” WhenToWork so that your organization’s email will know that our emails are not spam and will always direct them to your inbox.<\/p>\n

Whitelist the following two addresses:<\/strong><\/p>\n

    \n
  1. autoforward@mailX<\/span>.whentowork.com<\/a> (see instructions below to determine value of “X<\/span>“)*\n<\/li>\n
  2. mail.whentowork.com<\/a><\/li>\n<\/ol>\n

    After the addresses are whitelisted, please try our “Need username\/password link<\/a>” on our sign in page, which instantly resends your information. If you are able to receive the sign in information, you should be able to receive all of our automatically generated email notifications.<\/p>\n

    \n

    How to determine the value of mailX\u00a0<\/span><\/strong><\/h2>\n

    * After logging in at WhenToWork you will see in the url www followed by a number, for example, “www7.whentowork.com\/…”\u00a0 The number after the www should be used when whitelisting.\u00a0 In this example you would whitelist autoforward@mail7.whentowork.com<\/a><\/p>\n

    \n

    Gmail, Yahoo, Outlook, Hotmail, AOL, Zoho, etc<\/strong><\/h2>\n

    To whitelist WhenToWork or add as a “safe sender” when using Gmail, Yahoo, Outlook, Hotmail, AOL, Zoho, etc<\/strong> we recommend you search the Internet for example: “Whitelist in Gmail” to find specific instructions for your particular email program.<\/p>\n

    Advanced IP details for IT professionals:<\/h2>\n

    www 209.61.204.20
    \nwww3 209.61.204.44
    \nwww4 209.61.204.5
    \nwww5 209.61.204.16
    \nwww6 209.61.204.10
    \nwww7 209.61.204.22
    \nwww8 209.61.204.49
    \nOur Help pages & status site www.when2work.com<\/strong> IP is: 192.169.174.107<\/p>\n

    emails not received employees not getting emails spam not going out not sent problems getting emails email trouble notifications not sent<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    W2W sends automated emails immediately.\u00a0 Any delay or delivery issues are on the receiving end. Set up WhenToWork as a safe sender by adding us…<\/p>\n

    MoreEmail Trouble? Whitelist WhenToWork<\/span><\/a><\/div>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/pages\/5165"}],"collection":[{"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/comments?post=5165"}],"version-history":[{"count":14,"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/pages\/5165\/revisions"}],"predecessor-version":[{"id":7245,"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/pages\/5165\/revisions\/7245"}],"wp:attachment":[{"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/media?parent=5165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}