{"id":1258,"date":"2018-05-09T01:16:48","date_gmt":"2018-05-09T01:16:48","guid":{"rendered":"https:\/\/when2work.com\/help\/mgr\/?page_id=1258"},"modified":"2022-04-04T20:53:48","modified_gmt":"2022-04-04T20:53:48","slug":"emp-trouble-signing-in","status":"publish","type":"page","link":"https:\/\/when2work.com\/help\/mgr\/emp-trouble-signing-in\/","title":{"rendered":"Employee Trouble Signing In"},"content":{"rendered":"

If you have an employee who is having trouble logging in, here are some steps to take:<\/p>\n

    \n
  1. Note you can tell any user on your account that they can retrieve their own login information from our\u00a0WhenToWork.com<\/a>\u00a0sign in page by entering their email<\/li>\n
  2. Check that the employee email is entered correctly on your\u00a0EMPLOYEES<\/strong>>List page<\/a><\/li>\n
  3. Click the\u00a0pencil icon\u00a0next to their name in the grid and click “Email Sign In Instructions<\/a>“<\/li>\n
  4. Or click “Reset Pass & Print<\/a>” to print out their login details and give them to the employee<\/li>\n<\/ol>\n

    If the employee continues to have trouble or is seeing what looks like a manager interface\u00a0please review these ideas<\/a>, as it may be that they inadvertently created a free trial account for a new organization instead of logging into their employee login on your account.<\/p>\n

     <\/p>\n

    employee can’t log in sign in signin login<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    If you have an employee who is having trouble logging in, here are some steps to take: Note you can tell any user on your…<\/p>\n

    MoreEmployee Trouble Signing In<\/span><\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":23,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/pages\/1258"}],"collection":[{"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/comments?post=1258"}],"version-history":[{"count":4,"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/pages\/1258\/revisions"}],"predecessor-version":[{"id":3170,"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/pages\/1258\/revisions\/3170"}],"wp:attachment":[{"href":"https:\/\/when2work.com\/help\/mgr\/wp-json\/wp\/v2\/media?parent=1258"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}