If you have an employee who is having trouble logging in, here are some steps to take:
- Note you can tell any user on your account that they can retrieve their own login information from our WhenToWork.com sign in page by entering their email
- Check that the employee email is entered correctly on your EMPLOYEES>List page
- Click the pencil icon next to their name in the grid and click “Email Sign In Instructions“
- Or click “Reset Pass & Print” to print out their login details and give them to the employee
If the employee continues to have trouble or is seeing what looks like a manager interface please review these ideas, as it may be that they inadvertently created a free trial account for a new organization instead of logging into their employee login on your account.
employee can’t log in sign in signin login