While WhenToWork does not offer an automatic shift/schedule reminder feature, managers are able to manually send “schedule reminders” to any employee by going to EMPLOYEE > List Employees and checking off the employees you’d like to remind (or using the ‘select all’ box at the top of the column) and then clicking the “Schedule Reminder” link centered above that list.
Schedule reminders will be immediately emailed to the selected employees who also have shifts assigned during the date range that you specify, and who have set up notifications with a valid email address.
Or as an alternative, if you navigate to SCHEDULES > Grid View, you can isolate the shifts you need with the filters and by sorting by column. Check off some or all of the shifts and click “Send Reminder” or “Message” and you’ll be able to send a message to all of the employees working those shifts.
(Sending a schedule reminder will include a list of shifts, and Messages will not.)
Please note that if employees are exporting their schedules from W2W to Google Calendars, Google does offer an automated reminder system where they can schedule automatic shift reminders via email or text. Here is more information on how employees can export their schedules to Google Calendar: https://when2work.com/help/eh-google/
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