If you have an employee report that they are seeing the manager interface instead of their employee interface and they are not added as a manager on your account this means that the employee is not using their correct login, but they went to W2W and created a new trial account as if they were signing up as a new organization. So instead of logging into your account, they are logging into the errant trial account they created.
Go to your Employees>List page and click their email address and be sure it is entered correctly. Click the pencil icon next to their name in the grid and then click to Email Sign In Instructions to them. This will send them their employee username and password for your account.
They can email us and we can remove the trial account they created in error so there is not future confusion when they retrieve their login information.
To avoid confusion in the future it is recommended that you send new employees their login information as soon as possible.
You can send their login information by locating their information by going to the EMPLOYEES section of your manager account and clicking on the pencil icon to the left of the employee’s name to bring up the Edit Employee window. At the top of the Edit Employee window there are links to print, change or email the sign in instructions for that employee.
my staff has somehow gotten access to the main manager role on her account
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