{"id":830,"date":"2018-05-04T04:27:43","date_gmt":"2018-05-04T04:27:43","guid":{"rendered":"https:\/\/when2work.com\/help\/guide\/?page_id=830"},"modified":"2020-09-22T21:10:49","modified_gmt":"2020-09-22T21:10:49","slug":"h-find-emp-id","status":"publish","type":"page","link":"https:\/\/when2work.com\/help\/guide\/h-find-emp-id\/","title":{"rendered":"– Change Helper Login"},"content":{"rendered":"

Find \/ Reset a Helper’s Username & Password\u00a0<\/strong><\/p>\n

Each helper has a unique username and password. When a helper is first added, they are assigned a temporary username and password that begins with W2H. When they first sign in, they are prompted to create a new username and password in the welcome wizard.<\/p>\n

Coordinators with permission to\u00a0Edit Helpers<\/a>\u00a0can view helper usernames on the Edit Helper window at the top under their name and it can be changed using the “Change Username and Password<\/strong>” link below that username.\u00a0<\/p>\n

Coordinators with permission to edit helpers can also reset the helper password and\u00a0print out sign in instructions for the Helper<\/a>. This resets to a temporary password and the helper can change it when they sign in.<\/p>\n

Note that helpers can retrieve their own login information at any time from our sign in page by clicking the ‘Need username\/password<\/strong>‘ link.<\/p>\n

To view a Helper’s username and reset their password<\/h2>\n

From any page:\u00a0<\/p>\n