- \n
- In the top menu, hover over\u00a0HELPERS<\/strong>\u00a0and choose “Positions Grid<\/strong>”\u00a0<\/li>\n
- Check the boxes next to the Positions that this helper can work\u00a0<\/li>\n
- Click\u00a0Save<\/strong>\u00a0button<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/when2work.com\/help\/guide\/wp-content\/uploads\/sites\/5\/2020\/09\/sssetpos.png\")
<\/a><\/p>\n2. Are helper maximum hours per day shorter than the “Help Hours” (duration) of the shifts?<\/h2>\n
To see what your Helpers Maximum Hours per day are:<\/strong><\/p>\n
- \n
- In the top menu, click\u00a0HELPERS<\/strong>\u00a0to go to the\u00a0List Helpers<\/strong>\u00a0page\u00a0<\/li>\n
- Check the Max Hours per Day & Week column (if column is not visible, use the “Select Columns<\/strong>” link in the upper left to add it)\u00a0<\/li>\n
- To make a change, click the cell and type the correct number for each helper<\/li>\n
- Click the\u00a0Save<\/strong>\u00a0button to save all changes<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/when2work.com\/help\/guide\/wp-content\/uploads\/sites\/5\/2020\/09\/sssetmaxhrs.png\")
<\/a><\/p>\nOR you can click the pencil icon\u00a0
![\"pencil](\"https:\/\/when2work.com\/help\/guide\/wp-content\/uploads\/sites\/5\/2018\/06\/icon_pencil.png\")
\u00a0next to the helper name and make the changes in that helper’s Edit Helper window and click\u00a0Save & Next\u00a0<\/strong>button to go through the list.<\/p>\n3. Are your Shifts “Help Hours” correct? \u00a0<\/h2>\n
If you added shifts and did not set the Paid Hours, then the shift’s paid hours will be\u00a0Auto-Calculated<\/a>, which may result in shift durations that do not include any uncounted break time. The shift duration should be the total paid hours for that shift.\u00a0<\/p>\n
To see what your shift duration (paid hours) are:<\/h3>\n
From any page:\u00a0<\/p>\n
- \n
- In the top menu, hover over\u00a0SCHEDULES<\/strong>\u00a0and choose\u00a0Multi-Shift Edit Weekly view<\/strong><\/li>\n
- Look at the “Helped Hrs<\/strong>” column which shows the hours worked for each shift<\/li>\n
- Make changes to the shift\u00a0duration\u00a0if needed\u00a0<\/li>\n
- Click the\u00a0Save Changes<\/strong>\u00a0button<\/li>\n<\/ul>\n
- Look at the “Helped Hrs<\/strong>” column which shows the hours worked for each shift<\/li>\n
- Check the Max Hours per Day & Week column (if column is not visible, use the “Select Columns<\/strong>” link in the upper left to add it)\u00a0<\/li>\n