
{"id":188,"date":"2018-05-01T20:36:16","date_gmt":"2018-05-01T20:36:16","guid":{"rendered":"https:\/\/when2work.com\/help\/guide\/?page_id=188"},"modified":"2020-09-17T15:51:57","modified_gmt":"2020-09-17T15:51:57","slug":"h-send-schedules","status":"publish","type":"page","link":"https:\/\/when2work.com\/help\/guide\/h-sub-auto-sched-week\/h-send-schedules\/","title":{"rendered":"Email Schedules to Helpers"},"content":{"rendered":"<h3>Automatic emailing of schedules and changes:<\/h3>\n<p>Your account is defaulted to automatically send all helpers an email when you\u00a0<a href=\"https:\/\/when2work.com\/help\/guide\/h-sub-auto-sched-week\/h-publishing\/\">Publish<\/a>\u00a0or\u00a0<a href=\"https:\/\/when2work.com\/help\/guide\/h-sub-publishing\/h-unpublishing\/\">Unpublish<\/a>\u00a0a schedule week. If the helper is scheduled that week, the notice will include a list of their shifts and any weekly helper schedule notes.<\/p>\n<p>Your\u00a0<a href=\"https:\/\/when2work.com\/help\/guide\/h-sub-settings\/h-co-settings\/\"><strong>SETTINGS<\/strong>&gt;Info<\/a>\u00a0page controls whether notices are sent when you publish a schedule week.<\/p>\n<p><a href=\"https:\/\/when2work.com\/help\/guide\/wp-content\/uploads\/sites\/5\/2020\/09\/sssendntoicesh.png\"><img loading=\"lazy\" class=\"aligncenter size-full wp-image-4503\" src=\"https:\/\/when2work.com\/help\/guide\/wp-content\/uploads\/sites\/5\/2020\/09\/sssendntoicesh.png\" alt=\"\" width=\"700\" height=\"454\" srcset=\"https:\/\/when2work.com\/help\/guide\/wp-content\/uploads\/sites\/5\/2020\/09\/sssendntoicesh.png 700w, https:\/\/when2work.com\/help\/guide\/wp-content\/uploads\/sites\/5\/2020\/09\/sssendntoicesh-300x195.png 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/a><\/p>\n<p>And, on the <a href=\"https:\/\/when2work.com\/help\/guide\/h-sub-email-notific\/h-email-notifcations\/\"><strong>HELPERS<\/strong>&gt;Notification Grid<\/a>, you can see whether each helper is set to have their schedule forwarded to email or notice of publishing sent to their text address.<\/p>\n<p><a href=\"https:\/\/when2work.com\/help\/guide\/wp-content\/uploads\/sites\/5\/2020\/09\/ssposgridh.png\"><img loading=\"lazy\" class=\"aligncenter size-full wp-image-4504\" src=\"https:\/\/when2work.com\/help\/guide\/wp-content\/uploads\/sites\/5\/2020\/09\/ssposgridh.png\" alt=\"\" width=\"700\" height=\"276\" srcset=\"https:\/\/when2work.com\/help\/guide\/wp-content\/uploads\/sites\/5\/2020\/09\/ssposgridh.png 700w, https:\/\/when2work.com\/help\/guide\/wp-content\/uploads\/sites\/5\/2020\/09\/ssposgridh-300x118.png 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/a><\/p>\n<h3>Tracking who was sent a schedule email:<\/h3>\n<p>After publishing, you can track who has been sent an email\u00a0<a href=\"https:\/\/when2work.com\/help\/guide\/wp-content\/uploads\/sites\/5\/2018\/06\/icon_schemailed.gif\"><img loading=\"lazy\" class=\"noborder alignnone wp-image-1578 size-full\" src=\"https:\/\/when2work.com\/help\/guide\/wp-content\/uploads\/sites\/5\/2018\/06\/icon_schemailed.gif\" alt=\"icon schedule has been emailed\" width=\"27\" height=\"13\" \/><\/a> and who has confirmed receipt of that schedule email\u00a0 <a href=\"https:\/\/when2work.com\/help\/guide\/wp-content\/uploads\/sites\/5\/2018\/06\/icon_schconfirmed.gif\"><img loading=\"lazy\" class=\"noborder alignnone wp-image-1579 size-full\" src=\"https:\/\/when2work.com\/help\/guide\/wp-content\/uploads\/sites\/5\/2018\/06\/icon_schconfirmed.gif\" alt=\"icon confirmed receipt of their schedule\" width=\"27\" height=\"13\" \/><\/a><br \/>\non the\u00a0<a href=\"https:\/\/when2work.com\/help\/guide\/h-sub-view-edit-sched\/h-by-emp-drag-drop\/\">By Helper<\/a>\u00a0or\u00a0<a href=\"https:\/\/when2work.com\/help\/guide\/h-sub-sched-view-layouts\/h-stats-view\/\">Statistics<\/a>\u00a0schedule view.<\/p>\n<h3>Manually sending an Helper their schedule:<\/h3>\n<p>You can\u00a0<a href=\"https:\/\/when2work.com\/help\/guide\/h-sub-sched-view-layouts\/h-view-indiv-monthly\/\">send an individual helper their schedule via email<\/a>\u00a0from their\u00a0<strong>Helper Details<\/strong>\u00a0page. Note that sending the schedule this way does NOT allow you to track their status icons on the\u00a0<strong>By Helper<\/strong>\u00a0schedule view.<\/p>\n<h3>Emailing Schedule Reminders:<\/h3>\n<p>You can<a href=\"https:\/\/when2work.com\/help\/guide\/h-sub-auto-sched-week\/h-send-reminders\/\">\u00a0send reminders from the Helpers List page<\/a>\u00a0to one or more helpers who are scheduled during a defined date range. Note that sending reminders does NOT update or affect the status icons on the By Helper schedule view.<\/p>\n<p><a href=\"https:\/\/when2work.com\/help\/guide\/wp-content\/uploads\/sites\/5\/2020\/09\/sssendreminderh.png\"><img loading=\"lazy\" class=\"aligncenter size-full wp-image-4505\" src=\"https:\/\/when2work.com\/help\/guide\/wp-content\/uploads\/sites\/5\/2020\/09\/sssendreminderh.png\" alt=\"\" width=\"700\" height=\"505\" srcset=\"https:\/\/when2work.com\/help\/guide\/wp-content\/uploads\/sites\/5\/2020\/09\/sssendreminderh.png 700w, https:\/\/when2work.com\/help\/guide\/wp-content\/uploads\/sites\/5\/2020\/09\/sssendreminderh-300x216.png 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/a><\/p>\n<p>\nWhen you send schedules manually this does NOT affect the\u00a0<a href=\"https:\/\/when2work.com\/help\/guide\/h-sub-view-edit-sched\/h-tracking\/\">status icons<\/a>\u00a0on the By Helper or Statistics schedule view. The status icons are only updated when helpers are notified when you publish or when you make a published schedule change.<\/p>\n<p>&nbsp;<\/p>\n<p><span class=\"extrawords\">resend the schedule to individual helpers<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Automatic emailing of schedules and changes: Your account is defaulted to automatically send all helpers an email when you\u00a0Publish\u00a0or\u00a0Unpublish\u00a0a schedule week. If the helper is&#8230;<\/p>\n<div class=\"more-link-wrapper\"><a class=\"more-link\" href=\"https:\/\/when2work.com\/help\/guide\/h-sub-auto-sched-week\/h-send-schedules\/\">More<span class=\"screen-reader-text\">Email Schedules to Helpers<\/span><\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":164,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/pages\/188"}],"collection":[{"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/comments?post=188"}],"version-history":[{"count":3,"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/pages\/188\/revisions"}],"predecessor-version":[{"id":4506,"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/pages\/188\/revisions\/4506"}],"up":[{"embeddable":true,"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/pages\/164"}],"wp:attachment":[{"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/media?parent=188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}