
{"id":1438,"date":"2018-05-16T00:11:42","date_gmt":"2018-05-16T00:11:42","guid":{"rendered":"https:\/\/when2work.com\/help\/guide\/?page_id=1438"},"modified":"2020-09-23T04:45:04","modified_gmt":"2020-09-23T04:45:04","slug":"close-my-account-cancel","status":"publish","type":"page","link":"https:\/\/when2work.com\/help\/guide\/close-my-account-cancel\/","title":{"rendered":"Close My Account &#8211; Cancel Subscription"},"content":{"rendered":"<h2>Paid Subscription:<\/h2>\n<p>If you go to your <a href=\"https:\/\/when2work.com\/help\/guide\/h-sub-payments-linked\/h-req-inv\/\"><strong>SETTINGS<\/strong>&gt;Payments<\/a> page, you can see your account expiration date and confirm that you did not choose to not set it to autorenew.<\/p>\n<p>Your account will simply expire on that expiration date with no further action required.<\/p>\n<p>If needed, paid accounts can export helper and schedule data before the expiration date if you wish. Simply sign in and from the <strong>HELPER <\/strong>section use the <strong>Export<\/strong> button to export your helper information to a text file on your computer.<\/p>\n<p>From the <strong>REPORTS<\/strong>\u00a0section, you can enter any date range on the right and choose from either the statistical total reports at top or use the &#8220;<strong>Assigned Shift Details-General<\/strong>&#8221; export link roughly halfway down the page to export each one of your shifts for the chosen range in a text file.<\/p>\n<p>You may receive a renewal notification by email, but you can disregard them.<\/p>\n<h2>Trial \/ Free Account:<\/h2>\n<p>We have a Customer Support team available via email to assist customers and provide technical assistance in minutes. If you have questions about our service, just email us at <a href=\"mailto:feedback@when2help.com\">feedback@when2help.com<\/a>\u00a0<\/p>\n<p>You can see your expiration date on your <a href=\"https:\/\/when2work.com\/help\/guide\/h-sub-payments-linked\/h-req-inv\/\"><strong>SETTINGS<\/strong>&gt;Payments<\/a> page and your account will simply expire on that date, with no further action necessary. As a reminder, you never entered any credit card information when you started the free trial so there is no need to worry about being charged.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Paid Subscription: If you go to your SETTINGS&gt;Payments page, you can see your account expiration date and confirm that you did not choose to not&#8230;<\/p>\n<div class=\"more-link-wrapper\"><a class=\"more-link\" href=\"https:\/\/when2work.com\/help\/guide\/close-my-account-cancel\/\">More<span class=\"screen-reader-text\">Close My Account &#8211; Cancel Subscription<\/span><\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/pages\/1438"}],"collection":[{"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/comments?post=1438"}],"version-history":[{"count":4,"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/pages\/1438\/revisions"}],"predecessor-version":[{"id":5230,"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/pages\/1438\/revisions\/5230"}],"wp:attachment":[{"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/media?parent=1438"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}