{"id":1258,"date":"2018-05-09T01:16:48","date_gmt":"2018-05-09T01:16:48","guid":{"rendered":"https:\/\/when2work.com\/help\/guide\/?page_id=1258"},"modified":"2020-09-25T23:14:49","modified_gmt":"2020-09-25T23:14:49","slug":"helper-trouble-signing-in","status":"publish","type":"page","link":"https:\/\/when2work.com\/help\/guide\/helper-trouble-signing-in\/","title":{"rendered":"Helper Trouble Signing In"},"content":{"rendered":"<p>If you have a helper who is having trouble logging in, here are some steps to take:<\/p>\n<ol>\n<li>Note you can tell any user on your account that they can retrieve their own login information from our\u00a0<a href=\"https:\/\/whentowork.com\" target=\"_blank\" rel=\"noopener noreferrer\">WhenToHelp.com<\/a>\u00a0sign in page by entering their email<\/li>\n<li>Check that the helper email is entered correctly on your\u00a0<a href=\"https:\/\/when2work.com\/help\/guide\/h-sub-emp-view-edit\/h-tips-emplist-grid\/\"><strong>HELPERS<\/strong>&gt;List page<\/a><\/li>\n<li>Click the\u00a0pencil icon\u00a0next to their name in the grid and click &#8220;<a href=\"https:\/\/when2work.com\/help\/guide\/h-let-emps-signin\/h-send-emp-inst\/\">Email Sign In Instructions<\/a>&#8220;<\/li>\n<li>Or click &#8220;<a href=\"https:\/\/when2work.com\/help\/guide\/h-sub-emp-view-edit\/h-find-emp-id\/\">Reset Pass &amp; Print<\/a>&#8221; to print out their login details and give them to the helper<\/li>\n<\/ol>\n<p>If the helper continues to have trouble or is seeing what looks like a coordinator interface\u00a0please <a href=\"https:\/\/when2work.com\/help\/guide\/h-sub-concerns\/helper-sees-coordinator-inter\/\">review these ideas<\/a>, as it may be that they inadvertently created a free trial account for a new organization instead of logging into their helper login on your account.<\/p>\n<p>&nbsp;<\/p>\n<p><span class=\"extrawords\">helper can&#8217;t log in sign in signin login<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have a helper who is having trouble logging in, here are some steps to take: Note you can tell any user on your&#8230;<\/p>\n<div class=\"more-link-wrapper\"><a class=\"more-link\" href=\"https:\/\/when2work.com\/help\/guide\/helper-trouble-signing-in\/\">More<span class=\"screen-reader-text\">Helper Trouble Signing In<\/span><\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":23,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/pages\/1258"}],"collection":[{"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/comments?post=1258"}],"version-history":[{"count":2,"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/pages\/1258\/revisions"}],"predecessor-version":[{"id":5305,"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/pages\/1258\/revisions\/5305"}],"wp:attachment":[{"href":"https:\/\/when2work.com\/help\/guide\/wp-json\/wp\/v2\/media?parent=1258"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}