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Preventing or Missing E-Mail Notices
When an e-mail address for an Employee is entered it will have no notifications
associated with it. Normally Employees log in and set up all their own
email and text message addresses and set what notices are sent to each address.
You can quickly see which Employees' emails do not have any notifications set up
on the Employee list page (they are marked with "None" and highlighted yellow).
If the email column is not visible, click the "Select Columns to View" in the
upper left to add that column to the display.
"Invalid" Emails - Sometimes e-mails are prevented from getting through because of a problem with the recipient's e-mail (their e-mail box is full or they have a spam filter that is stopping and/or returning messages). If our system receives messages bounced back from an e-mail address that states "unknown user" it assumes the address is incorrect and
the e-mail address is automatically marked as "Invalid." If so you will want to contact the employee to check the accuracy of the address or inquire about any spam filters or mail problems they may have. Your
"What's New" section on the manager home page will alert you when an Employee's
e-mail has been marked as "Invalid."
Changes to Published Schedules - Normally when you make changes to published schedules
notices are sent out to the affected employees. You can uncheck the box in the Shift
Change window (or on the Schedule View page your are working on) to prevent these notices from
being sent.
Related Topics:
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WhenToWork.com Online Scheduling
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