To keep our costs (and customer pricing) low, our business model is to handle
all support via email.
Most e-mails are answered within minutes. Use the
Contact WhenToWork link
at the bottom of the screen
when signed in at WhenToWork which will include your account information
automatically and save time.
This business model is beneficial for many reasons:
- it keeps our subscription prices low by not having to staff phone banks,
- it allows time to research a question or issue and provide a more detailed response
- it provides a reference to refer
back to (helping us provide you better support in the future by knowing what your past questions have been)
- it also helps you by providing a step-by-step guide for reference later
We realize this business model is not for everyone, but hopefully you will become confident that our email response time is quite fast and our emails are helpful in answering your questions.
We can assure you that we have real people answering your questions, phone calls are
just not a cost-effective method of communication for us.
We provide full and free support for all paid and trial users.
