Troubleshooting - - - - - - - - - - - - -
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After First AutoFill - No Assignments?
If AutoFilling your first schedule results in no Employees being assigned to the
shifts please check the following:
1. Are employees set to work your Positions?
In the top menu hover over EMPLOYEE and choose "Positions Grid."
Check the boxes next to the Positions that this Employee can work.
Click Save Changes button to save the changes
2. Are Employee maximum hours per day shorter than the "Paid Hours" (duration) of the shifts?
To see what your Employees Maximum Hours per day are:
In the top menu click EMPLOYEES to go to the List Employees page (1.)
Check the Max Hours per Day & Week column (if this column is not visible use the "Select Columns to View" link in the upper left to make this column visible
To make a change click the cell and type the correct number for each Employee
Click the Save Changes button to save all changes. (3.)
OR you can click the pencil icon
to the Employee name and make the changes in that employee's Edit Employee
window and click Save & Next button to go through the list.
3. Are your Shifts "Paid Hours" correct? (If you added
shifts and did not set the Paid Hours then the shift paid hours will be
which may result in shift durations that do not include any unpaid break time). The
shift duration should be the total paid hours for that shift.
To see what your shift durations (paid hours) are:
From any page
In the top menu hover over Schedules and choose Multi-Shift Edit Weekly
Look at the "Duration" column which shows the hours worked for each shift and correct this if necessary for the shifts and click Save Changes (ex. an 8am to 5pm shift if set to Auto Calc will be 9 hours - if you want that shift to be only 8 hours be sure to change it manually).
Make changes to the shift durations if needed
Click Save Changes
WhenToWork.com Online Scheduling