How to Get Access
  • Your ID & Password
  • First-Time-Through Wizard
  • Regularly Signing In
  • Use WhenToWork to....
  • See What's New
  • View Notices from your Manager
  • Check Your Schedule
  • Export to Google Calendar
  • Sync your Schedule with Outlook
  • Download Shifts to Outlook Manually
  • View shifts on iPhone Calendar
  • Mobile Version tips
  • View the Bulletin Board
  • Change You Info
  • Email & Text Message Notifications
  • Use OpenID For Access
  • Send & Receive Messages
  • Mobile Version
  • If allowed, you also can...
  • View Everyone's Schedule
  • See Other Employees' Availability
  • Set Your Prefer / Dislike Work Times
  • Ask for Time Off on a Specific Day
  • Cancel a Pending Time Off
  • View Staff List
  • Set Preferred Positions or Locations
  • Set Your Own Cannot Work Times
  • View Another Person's Schedule
  • Add Bulletins to the Bulletin Board
  • Trade & Pick Up Shifts
  • Add Your Own Shifts
  • Edit Your Own Shifts
  • Cancel a Pending Trade
  • Frequently Asked Questions
  • I have a shift I want to get rid of...
  • I changed my mind and want to cancel a shift pickup or request...
  • How do I change my ID and/or password?
  • Why can't I pick up an unassigned shift?
  • Why don't I get my messages by e-mail?
  • When I click links nothing happens!
  • My window turns blue & does not close
  • Signing in Using a Smart Phone
  • Latest w2w Features

  • Why don't I get my messages by e-mail?
     
    If your e-mail has been entered all of your WhenToWork messages and schedules are sent to you automatically. Messages can be found in the Messaging section and are also forwarded to your e-mail address.

    If e-mails are not getting through you should check the following:

    1) Log into your account and go to the Info>Notifications page to double check that your e-mail address is correct and be sure the checkbox is checked to forward your mail.

    2) Check your e-mail program to be sure it is accepting messages from whentowork.com and when2work.com (note the number 2 in the address) and not putting those messages into your trash or spam folder.

    3) Try going to https://whentowork.com/wwforgotid.htm and entering your e-mail address. Your ID and password will be e-mail to you and you can confirm your mail program is accepting mail from our address.

    Note: If your email address is showing with "Invalid" at the beginning this means that messages send to that address were returned to us with a notice that no such e-mail exists. Remove the invalid address and reenter.

     
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