|
|
|
|
Why Does My Popup Window Turn Blue & Not Close Automatically? Each time you make a change in a popup screen our
system sends a command to the screen below to Refresh the information to reflect
the change you just made. Sometimes your browser can lose track of the parent
screen's information so when the popup sends the Refresh command it cannot find
the parent screen and therefore leaves the blue screen up to indicate the
command was not properly completed. Note that your data changes are always
saved, and this is merely an issue with your browser not refreshing
the bottom window automatically.
Usually this refresh problem is due to instability
in your browser (most often Internet Explorer), and a restart of your computer
fixes the problem. However if you have restarted and the problem is still
occurring, it may be due to Spyware running on your computer. You might try
using our system on another computer to find out if the problem is isolated to
your computer system. If both computers have the problem, please let us know.
If you do not have this problem on the second computer, we recommend
running anti-spyware programs like Spybot or AdAware (both are free) to scan
your first computer to detect spyware that may be adversely affecting your
internet browsing.
Since your data is always saved, the blue screen
problem can be worked around by just closing the popup blue screen and clicking
the screen's Refresh button manually after a change.
|